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In this role, you will be joining the Product Management team reporting to the Director of Product Management. The Product Management function at Highspot is an integral part of the company. You will be jumping into many different projects and features, and will be very hands-on. You will be working very closely with design, user research and engineering to think critically and collaboratively about how to solve complex customer problems. Over time, you will have the opportunity to help shape and grow not just the product, but also the team. The Product Manager role has an area of ownership within the product portfolio, and works with a feature crew of engineers and designers to identify, define, validate, and ship features. Our ideal candidate is someone who enjoys understanding a broad set of customer requirements, digging into technical constraints, and using their expertise to deliver an elegantly simple customer experience. This person will benefit from being a skilled communicator, who can drive enterprise-level customer conversations, collaborate effectively with other disciplines, and land proposals with stakeholders.
Job Responsibility:
Work with customers and stakeholders to define a roadmap, problems and requirements, and backlog, then manage them through the product development process from discovery to general availability
Become an expert on our software, customer, and our market, as well as be able to identify, prioritize and execute on both tactical and strategic projects
Work well cross-functionally with other teams such as executives, product marketing, customer success and make sure their objectives are met, opinions are considered, and plans communicated
Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features and end products
Dig deep into customer and usage data to identify opportunities and evaluate the success of our efforts
Work closely with industry experts to understand industry direction and trends and identify opportunities for R&D that can set us apart from the competition
Requirements:
5+ years of experience shipping products as a PM in an agile / scrum / Kanban environment
Experience working on complex user scenarios, with multiple personas interacting through the tool
Experience understanding intricate systems, and partnering with Design to deliver simple, yet powerful, user experiences
Incredibly detail oriented
Experienced at taking ideas and ambiguous data, defining the right outcome, and then mapping the right roadmap/backlog to get there
Experience defining a strategic roadmap, leveraging multiple inputs such as user research, customer data and company initiatives
Ability to communicate and articulate the strategy and roadmap to execs, team members and customers
Worked with engineering teams as a product owner and have demonstrable experience leading cross-functional teams to ship high-quality products
Technical ability to work directly with senior engineers and instinctively understand technical concepts and trade-offs
Ability to comfortably handle many concurrent projects and to do's, and instinctively re-prioritize often without needing guidance
Strong communicator and can lead teams through difficult decisions
Strong data skills in quantitative analytics and qualitative user research
Ability to roll up your sleeves and pick up work outside of your role definition when you need to
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