Sr. Manager, Voice / Switching Platforms Jobs

Inabia Solutions & Consulting

Location:
United States, Ridgeland, MS ,Birmingham Al, Brentwood TN

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking an experienced and strategic Sr. Manager to lead our Voice and Switching Platforms team. This is a critical leadership role responsible for the end-to-end ownership of our MetaSwitch and BroadWorks platforms. You will be the key technical authority, driving reliability, innovation, and operational excellence for our core voice and unified communications services. The ideal candidate is a seasoned telecom leader with deep hands-on technical expertise, a proven track record in team leadership, and the ability to bridge the gap between operations, architecture, product, and vendors. If you thrive on solving complex challenges and are passionate about delivering world-class telecom services, we encourage you to apply.

Job Responsibility:

Lead, mentor, and develop a high-performing team of voice engineers and operations staff
Define the architecture, standards, and strategic roadmap for the voice switching and UC platforms
Oversee the entire lifecycle of the MetaSwitch and BroadWorks platforms, including feature rollouts, upgrades, patches, capacity planning, and migrations
Ensure high availability, redundancy, and disaster recovery to meet strict performance SLAs
Act as the ultimate point of escalation for complex, customer-impacting issues and critical outages
Drive troubleshooting efforts and ensure timely resolution
Serve as the primary point of contact for key vendors (e.g., MetaSwitch/Microsoft, BroadWorks) for support, roadmap discussions, and escalations
Collaborate effectively with internal teams including Architecture, Product, and Customer Care
Partner in the design and launch of new services, including VoIP, Unified Communications, and network integrations
Manage budgets, vendor contracts, and platform licensing
Forecast capacity to align with business growth projections
Develop and maintain comprehensive documentation, runbooks, escalation playbooks, and processes to enhance operational efficiency

Requirements:

Bachelor’s degree in Electrical Engineering, Computer Science, Telecommunications, or a related field
20+ years of progressive experience in voice/telecom engineering, with at least 10+ years in a leadership/management role
Deep, hands-on technical experience with the MetaSwitch platform (switching, feature server, provisioning, interconnect)
Strong experience with BroadWorks / BroadSoft or equivalent UC/switching platforms
Expert understanding of telecom protocols and technologies: SS7, SIP, RTP, codec interworking, QoS, and SBCs
Proven experience in carrier operations, including SIP trunking, interconnect, and traffic management (LCR)
Strong familiarity with regulatory requirements, including emergency services (911 / NG9-1-1)
Excellent leadership, vendor management, and communication skills, with the ability to manage operations during outages and escalations
Must be willing to be on-call and handle critical issues after hours as needed

Nice to have:

Experience with cloud voice, microservices, and containerization (e.g., Docker, Kubernetes) of telecom functions
Knowledge of IMS, 5G, VoLTE, or VoWiFi integrations
Experience managing hybrid switch/UC architectures (legacy + cloud)
Prior exposure to international voice termination or wholesale VoIP
Experience managing distributed or multi-site teams

Additional Information:

Job Posted:
December 09, 2025

Employment Type:

Fulltime

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Sr. Manager, Voice / Switching Platforms