Sr. Manager, IT Client Services, CVS Health

CVS Health

Location:
United States, Phoenix

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

75400.00 - 182549.00 USD / Year

Save Job

Apply Position

Job Description:

CVS Health is seeking a dynamic and strategic individual contributor to join our Digital, Data, Analytics, and Technology (DDAT) Client Services and Operations Division. This role will support the growth and delivery of our Professional Services business, helping to win and retain clients while ensuring seamless onboarding and implementation. As a key member of our consultative team, you will collaborate with Sales, Marketing, and Product teams to define strategy, develop client-facing materials, and support pre-sales and post-sales activities.

Job Responsibility:

Partner with Sales and Account Management to enhance the value of CVS Health through DDAT services
Support the development and execution of DDAT strategy, including client solution scoping and qualification
Ensure clarity of client contract obligations and performance guarantees to support smooth transitions to implementation teams
Collaborate with Marketing to maintain up-to-date collateral and sales materials
Identify and mitigate risks, resolve issues, and escalate as needed to ensure client and business success
Capture and document client feedback to inform product development and service improvements
Maintain deep knowledge of PBM, healthcare, and technology trends to support client needs
Assist in contract and RFP review and finalization for DDAT-related services
Build trusted relationships with key clients and internal stakeholders

Requirements:

7+ years of experience in PBM, healthcare, or technology consulting/client-facing roles
7+ years of professional experience in a client facing role
Experience with RFP and contract review for technology-related services
Strong verbal, written, and presentation skills
Excellent problem-solving, organizational, and detail-oriented capabilities
Ability to translate complex technology concepts into compelling business narratives
Comfortable working in a fast-paced, high-change environment
Willingness to travel up to 30% and work flexible hours as needed

Nice to have:

Proven ability to identify strategic business growth opportunities
Demonstrated success in managing multiple priorities and client expectations
Strong independent work ethic and collaborative mindset
Commitment to delivering exceptional client experiences and business outcomes
Resilience and openness to feedback and change

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 27, 2025

Expiration:
September 29, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Sr. Manager, IT Client Services