Sr. Lead Digital Product Manager - Wires and Me2me Fraud and Scams, Wells Fargo

Wells Fargo

Location:
United States, Chandler ▼
Concord
San Francisco
Minneapolis
Charlotte
Irving

Category:
Finance

Contract Type:
Employment contract

Salary:

120400.00 - 287600.00 USD / Year

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Job Description:

Wells Fargo is seeking a Sr. Lead Digital Product Manager to join the Wires and Me2me Product Management and Development team, part of the CSBB Payments Group. This role reporting directly to the Head of Wires and Me2me Product Management will be responsible for the overall successful management of Fraud and Scams across Wires, Inter-bank Transfers, and Mobile Deposit. This leader will be responsible for working with Fraud Claims Management and channel partners to set the business Fraud and Scam OKRS (Objectives and Key Results), balancing that risk with customer expectations to continually drive for the best possible balance of risk and customer experience in a challenging and dynamic environment. Additional responsibilities include working with vendors, risk partners (e.g. Compliance, Operational) and ensuring the alignment of work to the broader CSBB and CSBB Payments strategies.

Job Responsibility:

Own, define, and drive the Wires and Me2Me fraud and scams roadmap
Manage engagement with key internal stakeholders across the organization including Technology, Digital, Operations Independent Risk Management, and Legal
Analyze customer and external data to identify root cause/opportunity, develop solutions based on data, and measure results after implementation
Partner closely with Deposits, Digital, and Fraud teams to balance customer experience, business growth, and fraud risk management objectives
Ensure compliance with applicable internal policies and regulations
Collaborate with and influence stakeholders at various level across the organization from junior individuals to senior leaders and their directs
Develop and define business requirements for technical and functional efforts focused on the mitigation of Fraud and Scam risks
Conduct value-based analysis to optimize revenue, positive customer experiences, while reducing opportunities for fraud and scam loss
Partner with Fraud and Claims management to continually evolve and improve existing processes, mitigations, and best practices
Work with industry partners and vendors to continually shape the direction of the industry and maintain Wells Fargo’s position as a thought leader in the space of Payments Fraud and Scam mitigation

Requirements:

7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Background and experience with Wire Transfers, digital Account Funding, Transfers (e.g. ACH, Instant), Mobile Deposit
Strong understanding of compliance requirements related to payment products (e.g. Reg-E, UDAP)
Experience with understanding fraud and scam trends and developing strategies to mitigate loss and customer impact
Financial services experience specifically in retail banking
Expert verbal, written and presentation skills
must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
Strong Analytical skills with high attention to detail and accuracy
Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
Ability to create clear and compelling presentations with exceptional strategic 'storytelling' skills
Exceptional organization, coordination, and time management skills
High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems

Nice to have:

Background and experience with Wire Transfers, digital Account Funding, Transfers (e.g. ACH, Instant), Mobile Deposit
Strong understanding of compliance requirements related to payment products (e.g. Reg-E, UDAP)
Experience with understanding fraud and scam trends and developing strategies to mitigate loss and customer impact
Financial services experience specifically in retail banking
Expert verbal, written and presentation skills
must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
Strong Analytical skills with high attention to detail and accuracy
Ability to effectively communicate, create and deliver dynamic presentations to all levels of the organization
Ability to create clear and compelling presentations with exceptional strategic 'storytelling' skills
Exceptional organization, coordination, and time management skills
High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
July 09, 2025

Expiration:
July 13, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sr. Lead Digital Product Manager - Wires and Me2me Fraud and Scams