Sr. Front Desk Agent, Marriott Bonvoy

Sr. Front Desk Agent

Marriott Bonvoy

Location:
China, Sanya

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Sr. Front Desk Agent at The Shanhaitian Resort Sanya Autograph Collection is responsible for guest check-ins and check-outs, handling customer queries, coordinating with housekeeping, and providing exceptional guest service following Marriott standards. The role emphasizes professionalism, teamwork, and attention to company safety and security protocols.

Job Responsibility:

Process all guest check-ins by confirming reservations, assigning rooms, and issuing room keys
process all payment types
resolve late and disputed charges during check-outs
answer and process guest calls, messages, questions, or concerns
coordinate with housekeeping to track room readiness
provide directions and local area information to guests
run daily reports and verify accuracy
ensure proper handling of cashier and closing reports
comply with company safety policies and procedures

Requirements:

High school diploma or G.E.D. equivalent
no related work experience
no supervisory experience

What we offer:

Equal opportunity environment
fostering individual talents and cultural diversity
membership in Marriott’s global team

Additional Information:

Job Posted:
September 04, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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