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Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process
Job Responsibility:
Recording customer information accurately
Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication
Providing efficient and accurate administration support to the Sales and operations team (such as input engineer timesheet information on a weekly basis and process engineer expenses)
Supporting the sales teams of any updates of sales orders
Pro-active management of open work orders – service and callouts
Ensure that all necessary information is accurately recorded in the relevant systems
Communicating with various departments including Sales and Assessors
Ensure own email inboxes and teams shared inbox are managed effectively
Ensure portals are updated and responded to within the agreed SLA
Working to KPI's and SLA's
Dispute resolution, price and contract queries
Requirements:
4-6 years of experience in customer service operation process/order to cash process
A graduate in any discipline
Have exceptional customer service skills
Excellent communication (verbal and written) and team working skills
Good Attention to detail
High level MS Office knowledge skills
Be proactive and ability to grasp new processes
Nice to have:
Possess previous customer service experience, ideally from service/engineering background
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