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Sr. executive/ executive- csr

https://www.randstad.com Logo

Randstad

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Location:
India , Bangalore

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process

Job Responsibility:

  • Recording customer information accurately
  • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication
  • Providing efficient and accurate administration support to the Sales and operations team (such as input engineer timesheet information on a weekly basis and process engineer expenses)
  • Supporting the sales teams of any updates of sales orders
  • Pro-active management of open work orders – service and callouts
  • Ensure that all necessary information is accurately recorded in the relevant systems
  • Communicating with various departments including Sales and Assessors
  • Ensure own email inboxes and teams shared inbox are managed effectively
  • Ensure portals are updated and responded to within the agreed SLA
  • Working to KPI's and SLA's
  • Dispute resolution, price and contract queries

Requirements:

  • 4-6 years of experience in customer service operation process/order to cash process
  • A graduate in any discipline
  • Have exceptional customer service skills
  • Excellent communication (verbal and written) and team working skills
  • Good Attention to detail
  • High level MS Office knowledge skills
  • Be proactive and ability to grasp new processes

Nice to have:

  • Possess previous customer service experience, ideally from service/engineering background
  • Be experienced in working with customer dispute

Additional Information:

Job Posted:
December 22, 2025

Expiration:
December 28, 2025

Employment Type:
Fulltime
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