Sr. Customer Success Manager - SaaS

• Own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
• Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
• Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
• Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
• Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
• Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
• Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention

• Bachelor’s degree or equivalent experience
• 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
• Experience managing enterprise or strategic accounts with multiple stakeholders
• Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
• Proven ability to own and grow recurring revenue through renewals and upsells
• Strong business acumen with experience tracking and communicating KPIs
• Exceptional communication skills (written, verbal, presentation)
• Highly organized, proactive, and detail-oriented
• Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment

Experience in e-commerce or shipping/logistics technology

• 22 days of PTO plus public holidays
• 401k Match
• Medical, Dental, and Vision Insurance