Sr. Customer Service Representative Job at Robert Half (Carlsbad)

New

Sr. Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for ...

Location

United States , Mobile

Salary:

Not provided

NAPA Auto Parts

Expiration Date

Until further notice

Requirements

High school diploma or GED
Zero (0) to three (3) years of related experience or an equivalent combination
Reliability, organization, and attention to detail
Strong communication skills including written, verbal, and listening
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
Partners with Account Representatives to ensure customer satisfaction

What we offer

Options for healthcare coverage
401(k)
Tuition reimbursement
Vacation
Sick pay
Holiday pay

Fulltime

Sr. Customer Service Representative

A client in the fuel distribution industry is seeking a Sr. Customer Service Rep...

Location

United States , Dallas

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Bachelor's degree with concentration in business preferred
A minimum of three (3) years of customer service experience
Ideal candidates will be self-motivated and have a demonstrated track record of delivering top-tier B2B customer support
Very technologically savvy, capable of using multiple systems at one time
Position will initially be normal business hours, with some possible nights, weekends, or holidays required.

Job Responsibility

Provide exceptional business to business customer service by responding to customer inquiries and concerns via phone or electronic means
Serve customers by striving to go above and beyond and attempting to resolve each contact upon receipt
Represent company interests with the highest standards of professionalism
Efficiently utilize multiple systems
Investigate problems and provide feedback involving fuel delivery issues, frequently reconciling financial issues
Self-manage case resolution, partnering with leadership and internal teams to address opportunities and deficiencies
Responsible for decision making and problem solving issues on a day to day basis
Assist customers with questions concerning their relationship with the company
Performs other various duties as assigned.

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan enrollment
Free online training.

Fulltime

Sr. Customer Service Representative

Robert Half is hiring for a highly skilled Sr. Customer Service Representative t...

Location

United States , Lexington-Fayette

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Proven experience in contract negotiation, including pricing and terms
Strong background in client relations with the ability to provide tailored solutions
Familiarity with the hospitality industry and knowledge of regional hotel markets
Excellent decision-making skills to handle complex reservation scenarios
Ability to meet strict deadlines and deliver high-quality service under pressure
Exceptional communication skills for effective client and partner interactions
Proficiency in identifying cost-saving opportunities and market trends
Commitment to attending and actively participating in training and development sessions

Job Responsibility

Manage long-term hotel reservation requests, ensuring client satisfaction and adherence to policies
Evaluate client needs and recommend hotel options that align with their guidelines and requirements
Negotiate rates and terms for extended stays, particularly for requests exceeding 45 nights
Address complex scenarios, such as limited availability or tight turnaround times, while achieving client savings goals
Identify trends and opportunities to optimize client budgets and enhance market consolidation
Build and maintain relationships with hotel partners to secure competitive rates and discounts
Ensure all reservations comply with client preferences, including per diem limits, amenities, and mileage parameters
Resolve any issues related to client or hotel communications, including changes, extensions, or early departures
Collaborate with internal account management teams to support client-specific consolidation initiatives
Attend all required training sessions, meetings, and other events as directed by supervisors

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan
Free online training
Access to top jobs
Competitive compensation and benefits

Fulltime

Reference Data Services Sr Manager

The Reference Data Services Sr Manager accomplishes results through the manageme...

Location

Philippines , City of Taguig

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6 to 10 years work experience, preferably in banking operations
3 to 5 years of experience managing a team
well-developed management skills and relevant experience managing operational functions
project management experience an advantage
amenable to nightshift

Job Responsibility

Manages complex and highly varying issues with significant potential impact on multiple operations' areas, with full management responsibility for one or more teams
lead projects, resolves escalated operations' issues and/or offer solutions at an advanced level
liaises with multiple Operations teams/departments
serves as analytical and/or procedural expert, representing a unit or team on cross functional processes or project deliverables
keeps abreast of the organization's operational procedures and best practices in business strategy and process/quality improvements, using such knowledge to recommend customized business solutions to internal clients
serves as subject matter expert in business, planning and analysis for operations area supported
acts as advisor or coach to new or lower level personnel on operational processes/procedures across multiple functions and/or departments
responsible managing overall resource management and allocation of work for assigned operations area for multiple teams/projects
influences and negotiates with senior leaders (across functions)
may communicate with external parties

What we offer

Global benefits
diversity programs
professional development opportunities

Fulltime

Sr. Project Manager, Professional Services

We are seeking a Senior Program Manager to lead complex, cross-functional progra...

Location

Canada , Toronto

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Job Responsibility

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

New

Sr. Row/land Representative

TRC Companies is looking for a SR. ROW/Land Representative to support our Field ...

Location

United States , Albany

Salary:

75400.00 - 78000.00 USD / Year

TRC Companies

Expiration Date

Until further notice

Requirements

Associate's degree preferred or relevant experience
SR/WA or other IRWA Designation Notary Public
A valid motor vehicle operator’s license
Experience in work related to right of way or real estate services provided to public organizations
Broad knowledge of procedures used to acquire real property interests for public utility/infrastructure projects including condemnation
Knowledgeable with laws and regulations involving real estate transactions and Eminent Domain
Experience as a ROW agent or related ROW position
Proficient in Microsoft Office products, including spreadsheet and word processing
Must be detail oriented and have excellent analytical and quantitative skills
Requires specialized knowledge in the methods and techniques for performing Land Services activities

Job Responsibility

Provide ROW and real estate support for Senior Right of Way Agents working on Transmission & Distribution line projects in New Hampshire
Must be responsible, organized, self-motivated, willing to learn and a team-player
The ability to work independently demonstrating self-assurance in one’s ideas, judgment and capabilities is key
Excellent written and oral communication skills required as well as proficiency in Windows, MS Office, and the NH Registry of Deeds portals
City/Town records research
Registry of deeds and probate research
Eversource easement research and analysis
Temporary and permanent easement and license acquisitions
Stone wall and gate agreement acquisition
Vendor will work with appraisers, estimators, and others to determine land, timber and other values

What we offer

Medical, dental, vision, and disability insurance
401k package that includes both traditional and Roth IRA options and Company match
Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year)
All full-time employees enjoy a minimum of 8 Paid Holidays per year
TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence
Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators

Fulltime

Coach, Virtual Business Sales

As an Inside Sales Coach in the T-Mobile for Business Channel, you will play an ...

Location

United States , Irving

Salary:

73900.00 - 133300.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree General (Required)
Less than 2 years Outbound Call Center or a related sales position (Required)
2-4 years Experience in customer service, sales, and/or retention as a Sr Representative or Coaching Position (Required)
Customer Relations Outreach, LinkedIn, ZoomInfo, Outlook, WebEx Meetings (Required)
SalesForce.com Proficiency with salesforce.com. Enter and update Activities/Events
appointments, calls, contacts to ensure accurate reporting on a timely basis (Required)
Organization Candidate needs to be able to demonstrate efficient organization skills, managing a team of people, handling multiple tasks (Required)
Communication Superior listening skills, confident communicator
speak with clarity and positive tone (Required)
Candidate should demonstrate several key skills such as Leadership (trustworthiness, time management, positive attitude, self-motivation)

Job Responsibility

Work alongside your employees and monitor work performance to track progress, provide feedback, support, advice. Answer questions. Provide encouragement to help employees perform at their highest potential
Provide team with results reporting metrics both at an individual and team level
Provide tailored feedback sessions for each individual employee discussing work tasks, quota achievement, training completion, and career goals
Organize coaching and training sessions to equip representatives with the knowledge and tools they need to be successful

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Sr Implementation Manager

We are the duck. We develop and empower our people, cultivate relationships, giv...

Location

United States , Columbia; Remote

Salary:

80000.00 - 100000.00 USD / Year

Aflac

Expiration Date

Until further notice

Requirements

Bachelor's Degree In a related field
Six+ years of job-related experience
Two years insurance, healthcare, and/or financial industry experience (internal and/or external)
Experience with project/timeline management with the ability to manage multiple projects at once
Knowledgeable in processes related to acquisition, implementation, service and billing of clients
Strong project management, leadership, problem solving and practice development skills
Strong personal computer skills with experience in Windows-based software
Excellent negotiation, presentation, public speaking, written & verbal communication skills
Excellent customer facing skills and a demonstrated proactive approach to problem-solving
Ability to deal with ambiguity and change

Job Responsibility

Executes enrollment strategy for Aflac accounts to drive premium and increase customer satisfaction
ensures requirements for initial account set-up and re-enrollment activities are met for assigned clients with business units
responsible for medium to large cases and more complex enrollments for dental, vision, life, disability, and voluntary benefits lines of coverage
Serves as the implementation single point of contact for new and existing clients adding additional products to their group plan
accountable for leading clients, brokers, and sales partners through the implementation process and facilitating a timely and accurate implementation
represents the team for Finalist Presentation meetings
Serves as a key relationship liaison with the Sales organization and Brokers to address and resolve implementation issues
develops cross-business connections and continuously strives to provide superior customer service
Works with sales partners, brokers, and clients to gather enrollment requirements such as enrollment dates, number of employees, benefit participation rules, plans to be offered, type of systems currently used, SLA’s, enrollment type, and key milestone dates
Analyzes, monitors, and executes change requests for clients throughout the implementation phase

What we offer

medical, dental, and vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO

Fulltime

Sr. Customer Service Representative

Robert Half

Location:
United States , Carlsbad

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 26, 2025

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Sr. Customer Service Representative

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Location:United States , Carlsbad

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 26, 2025

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Job Posted:
March 26, 2025