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If you are looking for a career at a dynamic company with a people-first mindset and a deep culture of growth and autonomy, ACV is the right place for you! Competitive compensation packages and learning and development opportunities, ACV has what you need to advance to the next level in your career. We will continue to raise the bar every day by investing in our people and technology to help our customers succeed. We hire people who share our passion, bring innovative ideas to the table, and enjoy a collaborative atmosphere. Who we are: ACV is a technology company that has revolutionized how dealers buy and sell cars online. We are transforming the automotive industry. ACV Auctions Inc. (ACV), has applied innovation and user-designed, data driven applications and solutions. We are building the most trusted and efficient digital marketplace with data solutions for sourcing, selling and managing used vehicles with transparency and comprehensive insights that were once unimaginable. We are disruptors of the industry and we want you to join us on our journey. Our network of brands include ACV Auctions, ACV Transportation, ClearCar, MAX Digital and ACV Capital within its Marketplace Products, as well as, True360 and Data Services. At ACV we focus on the Health, Physical, Financial, Social and Emotional Wellness of our Teammates and, to support this, we offer: [benefits listed]. Who we are looking for: The Sr Transportation Specialist - Carrier Operations is responsible for facilitating operations by coordinating carrier operations tasks. This role utilizes processes and procedures established by the Transportation department to support carriers by triaging, managing, and coordinating customer and carrier inquiries and processing transactions. The Sr Transportation Specialist - Carrier Operations partners with carriers, customers, and internal departments and Teammates to navigate complex carrier-related assignments. This role performs duties with minimal supervision. Please note the schedule for this position is Tuesday-Saturday.
Job Responsibility
Actively and consistently support all efforts to simplify and enhance the customer experience
Triage customer and carrier inquiries
coordinate and manage transactions and communications to provide timely resolutions
Process, prioritize, and coordinate transactions to support Transportation operations and Carrier Operations
Manage relationships with carriers, customers, and internal departments and Teammates
Creatively resolve issues of highest complexity utilizing processes, procedures, and effective problem-solving skills
Ensure accurate and proper entry and maintenance of records in Salesforce, load boards, NetSuite, and other related systems or platforms
Partner interdepartmentally with leadership teams to set objectives and maintain status of carrier-related assignments
Ensure transactions and records are accurate, up-to-date, and compliant
Identify opportunities for customer satisfaction improvement by promoting offerings, including ACH payments and the Preferred Carrier Program
Closely monitor KPIs and take action to align with department and company objectives
Perform additional duties as assigned
Requirements
High School Diploma or GED, Bachelor's preferred
Minimum 3-5 years' experience in customer service and transportation, supply chain, or logistics
Ability to read, write, speak and understand English
Complex problem-solving ability
Dedicated team working skills, including both internally and externally
Proven customer service ability
Communication and organizational skills
Sense of urgency and self-motivation
Experience with business technology, including Microsoft Office or G Suite, and Salesforce
What we offer
Multiple medical plans including a high deductible, low cost health plan
Company-sponsored (paid) Short-Term Disability, Long-Term Disability, and Life Insurance
Comprehensive optional benefits such as Dental, Vision, Supplemental Life/AD&D, Legal/ID Protection, and Accident and Critical Illness Insurance
Generous paid time off options, including uncapped vacation days, the greater of 3 paid sick days or in accordance with the applicable state or local paid sick leave law, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other forms of paid leave as required by applicable law or regulation
Employee Stock Purchase Program with additional opportunities to earn stock in the Company