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The Senior Technical Solution Manager plays a critical role in leading digital solution strategy, shaping vision, and defining delivery approaches for complex, cross-functional initiatives. This role drives scoping discussions, assesses technical feasibility, and translates business needs into scalable, secure, and sustainable solutions that enable operational excellence and organizational resilience. Success is measured by accelerating digital-first problem solving, improving operational visibility, and embedding scalable solutions that reduce manual effort and increase responsiveness. Blending strategic solution leadership with hands-on execution, this leader collaborates across business and technology teams to design and deliver integrated digital capabilities. The role also provides guidance to delivery teams to shape platform evolution, drive automation, and improve operational speed, clarity, and readiness.
Job Responsibility:
Lead scoping, feasibility assessments, and solution visioning for medium to complex initiatives
Serve as solution owner for critical initiatives, accountable for design integrity, delivery outcomes, and adoption
Define scalable architectures that balance business value, governance, and long-term sustainability
Drive digital-first thinking and challenge legacy processes to improve efficiency and effectiveness
Establish KPIs and impact metrics to track value realization and drive continuous improvement
Manage project inception activities including breakdown of business requirements,and defining technical scope
Serve as technical owner accountable for solution architecture, development, and delivery of medium to highly complex technology solutions
Modernize operational dashboards and reporting to enable real-time visibility and data-driven decisions
Provide hands on support to prototype, build, and iterate solutions while guiding long-term architecture direction
Build and maintain relationships with business stakeholders to ensure clarity and alignment on solution impacts and scope
Facilitate solution workshops, design sessions, and peer and leadership reviews to align scope and outcomes
Provide leadership in evolving design and solution integration across multiple teams
Requirements:
Bachelor's Degree and 7 years of related work experience OR a combination of education and experience deemed equivalent
Acceptable areas of study include Computer Science or Other Technical Discipline
7-10 years - Experience leading cross-functional initiatives with hands-on involvement in solution design, digital transformation and technology adoption
Strong understanding of data modeling and visualization
Development of reports and dashboards
Communicates technical and functional solutions effectively and efficiently
Familiarity with practical AI use cases and automation tools
Sound problem-solver who can quickly process complex information and present it clearly and simply to a diverse audience