CrawlJobs Logo

Sr. Technical Support Engineer, Focused Services, Cortex XSOAR

United States, Plano, Texas 103400.00 - 167200.00 USD / Year · Job Posted April 16, 2026
Apply Position
Job Link Share

Job Description

As a designated customer advocate under Focused Services, you will work firsthand with our valued customers to address complex post-sales concerns, requiring in-depth evaluation of various factors. You will serve our customer base by providing tailored technical support, managing escalations, and conducting weekly reviews and root cause analysis for critical issues. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that leads to better products and stronger cybersecurity.

Job Responsibility

  • Offer technical support to customers and partners
  • Effectively manage support cases from recording to resolution, including timely follow-ups
  • Conduct fault isolation and root cause analysis for technical issues
  • Author Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review technical content for training, marketing, manuals, and troubleshooting guides
  • Provide configurations, troubleshooting, and best practices to customers
  • Collaborate with the Engineering team to influence product operability
  • Communicate complex technical issues effectively to internal and external stakeholders
  • Travel to customer sites for critical situations, expediting resolutions as needed
  • Provide support that includes mandatory weekend, holiday shift work and on-call support

Requirements

  • 5+ years of relevant support experience
  • Experience with SOAR platforms
  • Strong analytical troubleshooting skills in Linux, displaying problem-solving abilities
  • Independent troubleshooting ability in diverse, complex environments with mixed applications and protocols
  • Familiarity with Internet-based technologies including DNS, Security, IP Routing, SSH, FTP, HTTP/HTTPS, Email Routing
  • Scripting knowledge (JS/Python/PowerShell, SQL/XDL/SPL) to troubleshoot playbooks and extract data from various datasets
  • Fundamental understanding of container services (Docker, Kubernetes, etc.) and Cloud infrastructure (AWS, Google, Azure or OCI) is a plus
  • Ability to navigate and adapt to a fast-paced environment and efficiently collaborate with cross-functional teams
  • A bachelor's degree in computer science or related discipline or equivalent military experience required

Nice to have

Fundamental understanding of container services (Docker, Kubernetes, etc.) and Cloud infrastructure (AWS, Google, Azure or OCI) is a plus

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Similar Jobs for

Sr. Technical Support Engineer, Focused Services, Cortex XSOAR

8 matching positions

New

Payroll Manager

Location
Location
United Kingdom , Drumclog
Salary
Salary:
Not provided
qtsgroup.com Logo
QTS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong knowledge of UK payroll legislation, HMRC rules, and CIS scheme requirements
  • CIPP qualification
  • Familiarity with integrated HRIS and finance systems
  • Proven experience managing high‑volume, multi‑frequency payrolls
  • Proficiency with payroll software and strong Excel skills
Job Responsibility
Job Responsibility
  • Manage end‑to‑end processing of monthly and weekly payrolls for 850+ employees
  • Manage and oversee Payroll team
  • Oversee the CIS payroll for subcontractors, ensuring correct verification, deductions, and submissions
  • Ensure full compliance with UK payroll legislation, HMRC requirements, and CIS regulations
  • Manage all statutory payments including SSP, SMP, SPP, SAP
  • Oversee payroll systems within QTS Group Ltd, liaising with software providers to resolve issues and implement improvements
  • Identify opportunities to streamline processes, reduce manual work, and enhance accuracy
  • Collaborate with Finance on payroll reconciliations, reporting, cost analysis and audit information
What we offer
What we offer
  • Competitive Salary
  • Company Pension
  • Excellent training and development
  • Flexible working arrangements
  • Employee Discount Schemes
  • Employee health assistance scheme
  • 25 holidays per year plus bank holidays
  • Dog friendly office
  • Fulltime
Read More
Arrow Right
New

Health And Safety Administrator

Location
Location
United Kingdom , Drumclog
Salary
Salary:
Not provided
qtsgroup.com Logo
QTS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be able to drive due to location of our offices
  • Competent in current IT systems including all Microsoft Office packages
  • Excellent communication and interpersonal skills
  • Excellent presentation of written/typewritten information and communications
  • Ability to work to deadlines as instructed
  • Ability to always comply with GDPR and employee confidentiality
  • Adhere to all company policies and processes as detailed within your Contract of Employment and Company Handbook
Job Responsibility
Job Responsibility
  • Secretarial and administration duties in relation the Health and Safety Department
  • Collating Health and Safety statistics and outcomes for Board Reporting
  • Maintenance of Health & Wellbeing Calendar and disseminating safety and health campaigns
  • Maintenance of D&A Matrix
  • Collation of induction paperwork
  • Facilitate utilisation of all resources i.e. specialist knowledge
  • Compliance with QTS procedures relating to the operations
  • Assist in any other aspect of the Company where required
What we offer
What we offer
  • Competitive Salary
  • Company Pension
  • Excellent training and development
  • Flexible working arrangements
  • Employee Discount Schemes
  • Employee health assistance scheme
  • 25 holidays per year plus bank holidays
  • Dog friendly office
Read More
Arrow Right
New

Chef

We're currently recruiting an ambitious Chef to help us create exceptional food ...
Location
Location
United Kingdom , Windsor
Salary
Salary:
14.50 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Passionate about great-tasting food and exceptional customer service
  • Hold a City & Guilds 706/1 & 2 or NVQ equivalent
  • Have experience supervising a team
  • Have experience in a similar Chef role
  • Hold a Food Hygiene certificate
  • Have a flexible approach to working
Job Responsibility
Job Responsibility
  • Preparing delicious, high-quality food that delights our clients and customers
  • Overseeing and implementing menu changes
  • Identifying opportunities to improve our food services
  • Listening and acting on customer feedback to consistently improve our food services
  • Supporting with the creation of new menus and creative food concepts
  • Representing Healthcare and maintaining a positive brand image
  • Monitoring inventories to keep our kitchens well-stocked
  • Overseeing kitchen cleaning responsibilities to maintain hygiene standards
  • Complying with Food Handling, Hygiene and Health and Satefty regulations
What we offer
What we offer
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Exclusive travel discounts with TUI, Expedia, Booking.com and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Fulltime
Read More
Arrow Right
New

Assistant Accountant

Citadel Source are delighted to be partnering with an award-winning SME construc...
Location
Location
United Kingdom , Somerset
Salary
Salary:
35000.00 GBP / Year
citadelsource.com Logo
Citadel Source
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within an Assistant Accountant, Accounts Assistant, or similar finance role
  • General bookkeeping knowledge (AAT Level 3 or qualified by experience advantageous)
  • Strong Excel skills, ideally including pivot tables
  • Strong organisational skills and attention to detail
  • Ability to work collaboratively across finance and operational teams
  • A proactive and flexible approach within a growing SME environment
  • Construction or project-led business exposure highly desirable
  • Commercial awareness and confidence supporting operational stakeholders
Job Responsibility
Job Responsibility
  • Supporting purchase order management and financial administration
  • Processing supplier and subcontractor invoices accurately and efficiently
  • Supporting day-to-day bookkeeping and transactional finance activities
  • Assisting with project monitoring including project costs, valuations, and payments
  • Supporting commercial teams with financial and operational administration
  • Tracking project variations and identifying opportunities for efficiencies or savings
  • Supporting final accounts and post-project financial analysis
  • Helping manage project documentation and commercial reporting
  • Supporting both finance and operational teams with reporting and administration
  • Running reports and supporting data analysis where required
What we offer
What we offer
  • Hybrid working model
  • Opportunity to work closely with senior stakeholders including the Finance Director
  • Broad exposure across both finance and commercial operations
  • Varied role within a supportive and growing SME environment
  • Opportunity to support process improvements and operational efficiencies across the business
  • Fulltime
Read More
Arrow Right
New

Bar Back

The Bar Back role will assist in cleaning the bar, preparing garnishes, ensuring...
Location
Location
United States , Virginia Beach
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Assisting with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc
  • Ensuring bar is well-stocked with ice, liquor, wine, and beer
  • Checking taps and appliances to confirm that they are working properly, making minor repairs, or changing out kegs, if needed
  • Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles
  • Learning about menu items and memorizing cocktail recipes
  • Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments especially during peak hours
  • Speaking to customers, answering questions, handling complaints
  • Maintain records and report levels of usage to assist in the reordering process and ensuring that delivered items are stored properly
  • Maintain positive guest relations at all times
  • Work to resolve guest complaints, ensuring guest satisfaction
Job Responsibility
Job Responsibility
  • Assisting with opening and closing duties, such as restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc
  • Ensuring bar is well-stocked with ice, liquor, wine, and beer
  • Checking taps and appliances to confirm that they are working properly, making minor repairs, or changing out kegs, if needed
  • Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles
  • Learning about menu items and memorizing cocktail recipes
  • Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments especially during peak hours
  • Speaking to customers, answering questions, handling complaints
  • Maintain records and report levels of usage to assist in the reordering process and ensuring that delivered items are stored properly
  • Maintain positive guest relations at all times
  • Work to resolve guest complaints, ensuring guest satisfaction
What we offer
What we offer
  • Highly competitive wages
  • An exceptional benefit plan for eligible associates & your family members (for FT and PT Associates)
  • 401K matching program for eligible associates (for FT and PT Associates)
  • Flexible scheduling to allow you to focus on what is important to you
  • Discounts with our Crescent managed properties in North America for you & your family members
  • Marriott Employee Room Rate Discount Program
  • Fulltime
Read More
Arrow Right
New

Ward Hostess/Host

We’re looking for friendly, reliable Ward Hosts/Hostesses to join our healthcare...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
12.71 GBP / Hour
14forty.co.uk Logo
14forty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Positive, "can-do" attitude and strong team spirit
  • Good communication and customer service skills
  • Ability to work in a fast-paced environment
  • Willingness to learn and attend training
  • Commitment to safety, hygiene, and high service standards
Job Responsibility
Job Responsibility
  • Serve meals (breakfast, lunch, supper) and beverages to patients
  • Replenish water and ensure patient needs are met promptly
  • Provide excellent customer service with a warm, professional attitude
  • Assist with basic food preparation and hospitality requests
  • Maintain high standards of cleanliness, hygiene, and infection control
  • Follow health & safety, food safety, and company procedures
  • Report issues, support team members, and contribute to service improvements
What we offer
What we offer
  • Full training and development opportunities
  • Supportive team environment
  • Opportunity to make a real difference in patient care
  • Parttime
Read More
Arrow Right
New

Fp&A Analyst

Citadel Source is delighted to partner with a longstanding client to support the...
Location
Location
United Kingdom , Bristol
Salary
Salary:
Not provided
citadelsource.com Logo
Citadel Source
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Newly qualified ACA / ACCA / CIMA
  • Strong Excel and analytical capability
  • Experience working with large data sets, reporting or BI tools is advantageous
  • Excellent communication and stakeholder engagement skills
  • High attention to detail with a methodical and structured approach
  • A proactive, self-starting mentality with a genuine interest in process improvement and data quality
  • Intellectual curiosity and a willingness to learn independently
  • Someone comfortable working through detailed operational challenges to support wider strategic transformation
Job Responsibility
Job Responsibility
  • Supporting budgeting and forecasting processes
  • Improving the quality, consistency and integrity of financial and operational data
  • Helping define and standardise KPIs and reporting definitions across the organisation
  • Identifying inconsistencies and duplication within reporting processes and data structures
  • Supporting the development of automated and streamlined reporting processes
  • Working closely with operational, commercial and finance stakeholders to map and improve processes
  • Supporting forecasting tools, reporting systems and dashboard development
  • Providing insightful analysis on performance trends, risks and opportunities
  • Acting as a key link between operational teams and senior management reporting requirements
  • Contributing to long-term transformation projects focused on automation, predictive insight and operational efficiency
  • Fulltime
Read More
Arrow Right
New

Retail Trainee Manager

As a Majestic Trainee Manager you will embark on a 12 month development programm...
Location
Location
United Kingdom , South Wales
Salary
Salary:
Not provided
majestic.co.uk Logo
Majestic Wine Warehouses Ltd.
Expiration Date
June 15, 2026
Flip Icon
Requirements
Requirements
  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points
  • Full flexibility to work weekends is essential
Job Responsibility
Job Responsibility
  • Drive store performance by maximising sales opportunities
  • Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
  • Sell the story not the Discount
  • Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store
What we offer
What we offer
  • Competitive Salary & Performance Bonus
  • Up to 20% staff discount
  • Career development opportunities
  • Fantastic incentives that take you around the world to explore our different vineyards
  • A contributory Company Pension Plan
  • Life Assurance (Worth 2 times your annual salary)
  • Uniform provided
  • 29 days holiday, including public and bank holidays
  • Invites to wine tasting events
  • Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
  • Fulltime
Read More
Arrow Right