Sr. Technical Support Engineer, Focused Services Cortex XSIAM

As part of the global Cortex XSIAM support team, you will serve our customer base by providing technical support, by answering incoming support inquiries and managing escalations, phone calls, and emails in an effective, efficient, and friendly manner within defined service level agreements. You will work with our technical account managers to personalize our customer’s experience. You will learn your client’s business objectives in and out within their technical environment and focus on mitigating risks and resolving any technical issues in their networks. You’ll be working hand in hand with our developers to reproduce the issues you find and develop permanent solutions to prevent them in the future.