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Comcast Advertising Logo Comcast Advertising · IT - Software Development

Sr. Technical Solutions Engineer

United States, New York, Illinois, Colorado, California, Remote Employment contract 80000.16 - 160233.12 USD / Year · Job Posted May 14, 2026
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Job Description

The Technical Solutions Engineer is an IC role responsible for diagnosing and resolving complex technical issues across the Universal Ads platform. You’ll serve as the connective layer between Customer Success, Product, Engineering, and advertisers. You will be triaging issues as the first line of defense for advertiser and customer solutions support requests, investigating bug issues, and driving resolution through cross-functional collaboration. You’ll spend most of your time deep in platform behavior and working with technical teams. You’ll be an expert in reading logs, reproducing bugs, analyzing failures, and translating findings into clear, actionable summaries that help Engineering move fast and CS give advertisers real answers.

Job Responsibility

  • Own end-to-end triage and investigation of advertiser-reported technical issues, including diagnosing issues across campaign delivery, platform errors, tracking failures, and reporting discrepancies
  • reproducing issues in staging or production environments
  • and documenting clear reproduction steps, logs, and root-cause analysis
  • Escalate confirmed platform bugs to Engineering with well-structured tickets that prioritize impact and with fully reproduced context and supporting logs
  • Develop into a subject-matter expert (SME) for one or more Universal Ads product domains by partnering closely with Product and Engineering, building deep platform knowledge, and progressively owning technical depth and issue consistency for those areas
  • Work closely with Sales to diagnose issues surfaced from advertiser conversations and Zendesk Tickets, while providing technically grounded and client-appropriate responses
  • Partner with Product and Engineering to translate platform failures into actionable improvements across bug fixes, technical issues, or documentation updates
  • Monitor recurring issue patterns to proactively surface systemic problems before they escalate
  • Build and maintain internal documentation including troubleshooting runbooks, product playbooks, and known issue logs for CS and Product teams

Requirements

  • 3+ years in a technical role including solutions engineering, platform support, QA, or software engineering, ideally within digital advertising, CTV, or adtech
  • Comfort working with logs, data queries, and debugging tools to investigate technical bugs and issues
  • Experience adapting internal technical findings into client-appropriate messaging, balancing accuracy with clarity and sensitivity
  • Strong technical foundation across SQL, Web based technologies (HTML5, Javascript, web-based pixel implementation), and familiarity with APIs
  • Experience working with technical teams across product, engineering, and QA
  • Strong written communication and ability to translate complex technical findings into clear, actionable summaries for non-technical stakeholders
  • Employees at all levels are expected to understand our Operating Principles, own the customer experience, know your stuff, win as a team, be an active part of the Net Promoter System, drive results and growth, support a culture of inclusion, do what's right for each other, our customers, investors and our communities
  • Education: Bachelor's Degree
  • Relevant Work Experience: 5-7 Years
  • Skills: Technical Troubleshooting
  • Product Solutions
  • Structured Query Language (SQL)
  • Customer Feedback
  • Solution Engineering
  • Customer Solutions
  • Advertising Technologies

What we offer

  • Medical, prescription, vision, and dental insurance for eligible employees
  • 401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
  • Paid time off including eight observed company holidays and flex time
  • Exclusive perks + discounts, including tuition assistance, commuter benefits and more
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