Sr. Technical Program Manager

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The CE&S Customer Experience Architecture (CXA) team is dedicated to applying our technical depth and subject matter expertise to deliver keystone innovations that transform customer experience and accelerate business value. The CXA Architecture Programs, Strategy & Execution (APSE) team drives strategic, cross-functional customer architecture cloud program initiatives that drive business impact through collaboration, technical depth, and operational rigor. By aligning with customer experience goals and Microsoft priorities, we ensure quality execution, transparent engagement with stakeholders, and timely delivery of durable innovation. As the Senior Technical Program Manager in CE&S CX Architecture team, you will drive critical engineering focused rhythms as part of our commitment to customer experience. This opportunity will allow you to demonstrate cross team collaboration skills, understanding of the product lifecycle and deep technical acumen, and ability to deliver against key initiatives. You will gain a unique perspective of what we do and how it impacts customer outcomes. You will work closely with leaders across the organization as you play a critical role.