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Sr. Technical Inside Sales

https://www.randstad.com Logo

Randstad

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Location:
Canada , Ottawa

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Contract Type:
Not provided

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Salary:

80000.00 - 110000.00 CAD / Year

Job Description:

This is a core operational and client-facing role based in Ottawa, focused on the processes of client engagement, quoting, and procurement operations, rather than traditional direct sales. The Inside Sales function works collaboratively with clients and internal Client Representatives to develop accurate, timely, and technically sound quotations. The position requires a balance of administrative discipline, technical literacy, and professional client interaction, with an emphasis on accuracy, execution, and building trust.

Job Responsibility:

  • Act as a primary point of contact for external clients and internal client representatives throughout the quoting and procurement lifecycle
  • Professionally engage with clients to clarify requirements and delivery/project timelines
  • Collaborate closely with internal stakeholders (e.g., technical teams) to ensure alignment between client needs and technical feasibility
  • Escalate complex technical or solution design issues when they exceed defined capabilities
  • Develop accurate, compliant, and timely quotes for IT hardware, software, and associated peripherals
  • Understand and respect defined technical and commercial boundaries, engaging the Technical Team when required
  • Apply sufficient technical knowledge to streamline the sales cycle and reduce rework
  • Ensure quotes accurately reflect configurations, quantities, licensing considerations, and commercial assumptions
  • Understand complex procurement cycles and vehicles, including those for public sector clients
  • Maintain broad, working-level IT knowledge across servers, storage, networking, desktops, notebooks, software, licensing, and peripherals
  • Leverage product knowledge to interpret client requirements and translate them into accurate commercial documentation
  • Recognize when deeper architectural or design expertise is required and proactively involve the Technical Team
  • Create, manage, and maintain quotes, sales orders, and related records within the company's ERP system
  • Ensure accuracy, completeness, and consistency of data across all transactional records
  • Learn and adapt quickly to established ERP workflows and customizations
  • Identify inefficiencies or data issues and contribute to process improvement
  • Act as the procurement arm for quoted solutions once a client contract is received
  • Coordinate with distributors and manufacturers to ensure accurate ordering, pricing alignment, and delivery timelines
  • Maintain accountability for procurement accuracy and fulfillment readiness

Requirements:

  • Strong working knowledge of Microsoft Outlook and Excel
  • Experience with an ERP system is preferred
  • the ability to rapidly learn the company’s system is required
  • High attention to detail, sound judgment, and professional communication skills
  • A foundational understanding of enterprise and end-user IT technologies, including servers, storage platforms, networking, desktops, and notebooks
What we offer:
  • Operates within a dynamic, less hierarchical organizational structure, granting staff a high degree of autonomy and responsibility
  • Opportunity to be a critical partner in the sales and fulfillment lifecycle

Additional Information:

Job Posted:
February 23, 2026

Expiration:
April 20, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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