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The Technical Field Support Specialist involves troubleshooting and resolving technical issues in collaboration with network services, software systems engineering, and application development teams. The specialist applies technical knowledge and follows standard operating procedures to ensure reliable operation and service delivery. This individual will work to deliver exceptional technical support and customer service while collaborating with healthcare professionals to optimize system workflows across the organization. This customer-focused role combines technical expertise with healthcare knowledge to ensure the reliable operation of critical clinical and business technologies. This position requires strong analytical skills, technical expertise, and effective communication to support critical healthcare technology systems.
Job Responsibility:
Provides on-site technical support to the organization's mobile healthcare technology units
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Completes a variety of atypical assignments
Works within defined processes and procedures and may help determine the appropriate approach for new assignments
Works with a limited degree of supervision with oversight focused only on complex new assignments
Acts as an informal resource for colleagues with less experience
Requirements:
High School Diploma/GED
Minimum 5 years of related experience
Nice to have:
Associate's Degree
A+ Certification
What we offer:
competitive pay & comprehensive benefits packages
opportunities for professional growth & advancement