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Responsible for design, implementation and administration of Systems Management tools, and maintaining complex IT infrastructure, focusing heavily on Tanium for endpoint management, device provisioning, patching, security, and automation, while also mentoring junior staff, driving strategy and managing cross-functional projects to optimize system performance and reliability in hybrid environments. Serving as a Subject Matter Expert (SME) for modern endpoint management.
Job Responsibility:
Own, manage and monitor systems management environments to ensure optimal health, performance and availability
Manage the evaluation and implementation of new products and technologies which typically cover a broad variety of enterprise-class infrastructure disciplines
Proactively plans capacity of platforms and applications
Troubleshoot and resolve user and system issues related to systems management infrastructure, escalating when necessary
Implement updates and patches to maintain system security and compliance with organizational standards
Proactively identify and resolve systemic issues
Maintain SOPs and technical documentation
Communicate changes to operations and support teams
Prioritize Keeping the Lights On (KTLO), executing projects, and individual tasks
Collaborate on project deliverables with team leads
Act as a technical resource for operations, audits, and peers
Deliver and maintain systems and documentation including testing and validation procedures
Mentor and train support teams on technical tasks
Requirements:
3+ years of hands-on experience with Tanium, Microsoft InTune and/or Microsoft Endpoint Configuration Manager
Advanced scripting language using PowerShell, HTTP and Python
Infrastructure Knowledge: Familiarity with Windows Server, Active Directory, Group Policy, and virtualization platforms (e.g., VMware, Hyper-V)
Collaboration & Communication: Strong interpersonal skills to work across teams and communicate technical concepts clearly
Analytical Thinking: Ability to troubleshoot complex issues and implement long-term solutions
Education: Bachelor’s: Computer and Information Science, Bachelor’s: Information Technology, High School (HS) (Required)
Work Experience: General Experience - 3 to 6 years