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Sr. System Engineer-IMS

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Tech Mahindra

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Location:
United States , Austin

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

We are seeking a reliable and technically skilled Deskside Support Technician to provide on site IT support . This role focuses on supporting end user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands on, customer focused, and capable of resolving technical issues efficiently.

Job Responsibility:

  • Provide deskside support for desktops, laptops, mobile devices, and peripherals
  • Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues
  • Respond promptly to VIP support requests, ensuring high quality service and minimal downtime
  • Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting
  • Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
  • Maintain accurate documentation of incidents, service requests, and asset movements
  • Collaborate with remote IT teams and escalate issues when necessary
  • Follow IT policies, procedures, and security standards

Requirements:

  • Bachelor’s or Higher Degree
  • 7.00 to 12.00 Years Total Experience
  • Windows 10 skill set

Additional Information:

Job Posted:
March 26, 2026

Expiration:
April 15, 2026

Work Type:
On-site work
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