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We are seeking a reliable and technically skilled Deskside Support Technician to provide on site IT support . This role focuses on supporting end user devices, Zebra printers, VIP escalations, network troubleshooting, and PC logistics. The ideal candidate will be hands on, customer focused, and capable of resolving technical issues efficiently.
Job Responsibility:
Provide deskside support for desktops, laptops, mobile devices, and peripherals
Install, configure, and troubleshoot Zebra printers, including firmware updates and connectivity issues
Respond promptly to VIP support requests, ensuring high quality service and minimal downtime
Diagnose and resolve network issues (wired and wireless), including port activations and basic switch troubleshooting
Handle PC logistics: imaging, deployment, asset tagging, inventory updates, and hardware replacements
Maintain accurate documentation of incidents, service requests, and asset movements
Collaborate with remote IT teams and escalate issues when necessary
Follow IT policies, procedures, and security standards