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Sr. Support Engineer (L2)

India, Bangalore · Job Posted July 03, 2026
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Job Responsibility

  • Perform advanced troubleshooting across supported data platforms
  • Execute reruns, restarts, backfills, and rollbacks to restore service
  • Conduct data validation and reconciliation to confirm recovery
  • Apply temporary mitigations to stabilize production workloads
  • Restore service quickly and safely. Escalate to L3 only when an engineering change is required
  • Provide complete diagnostic information, impact assessment, and attempted remediation details during escalation

Requirements

  • Demonstrated ability to support ADF, Azure SQL, Databricks, Snowflake, and PBI in production environments
  • Effective operation in a 24×7 support model with rotating shifts
  • Perform advanced troubleshooting across supported data platforms
  • Execute reruns, restarts, backfills, and rollbacks to restore service
  • Conduct data validation and reconciliation to confirm recovery
  • Apply temporary mitigations to stabilize production workloads
  • Restore service quickly and safely. Escalate to L3 only when an engineering change is required
  • Provide complete diagnostic information, impact assessment, and attempted remediation details during escalation

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