Sr. Support Analytics Analyst

• Deliver Business Insights: Translate complex, large-scale data into clear insights and actionable recommendations that support revenue, profitability, and strategic goals
• Dashboard & Reporting Development: Design, build, and govern automated dashboards and reporting tools using Power BI, SQL, and Excel to enable effective decision-making
• Performance Monitoring & KPI Tracking: Support the development and tracking of key performance indicators (KPIs)
• provide insights to benchmark performance and drive accountability across functional teams
• Data Management & Integration: Extract, clean, and analyze data using tools such as Google BigQuery and Excel
• partner with IT and data engineering teams to ensure data quality, model performance, and scalable infrastructure
• Cross-Functional Collaboration: Partner with stakeholders across Finance, HR, Customer Support, and internal BI teams to understand business needs and provide analytic support for planning, reporting, and process improvement initiatives
• Problem Solving & Root Cause Analysis: Analyze data to identify operational issues or improvement areas
• conduct root cause analysis and risk assessments to inform solutions
• Communication & Data Storytelling: Document and communicate data findings clearly, translating technical insights into accessible, non-technical language for business stakeholders
• Enablement & Governance: Promote data literacy and self-service BI across the organization, ensuring reporting processes are accurate, timely, and aligned with business needs
• All other duties as assigned

• Bachelor’s degree in finance, information systems, mathematics, business analytics, or a related quantitative field
• 2+ years of experience in analytics, reporting, or business intelligence roles
• Advanced proficiency in Power BI, including DAX, Power Query (M), and dashboard design
• Solid knowledge of SQL and Excel with experience querying large datasets
• Proven ability to synthesize data into compelling stories and business cases
• Strong communication and presentation skills, with a collaborative, growth-led and business-partnering mindset
• Strong communication skills, with the ability to explain data and analysis clearly to both technical and non-technical stakeholders
• Detail & results-oriented, with the ability to manage multiple priorities in a fast-paced, matrixed environment

Experience working with data from HR, Finance, or Customer Support systems is a plus

• Bonus target range: 20%
• Generous benefits package including medical, dental, vision, life, disability
• A company culture that prioritizes internal development and professional growth
• Time off with pay
• 401(k) plan with a degree of employer matching
• Paid parental leave
• Wellness programs and product discounts