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The Muse Logo The Muse · IT - Administration

Sr Strategy & Operation Manager

Chile, Santiago · Job Posted January 15, 2026
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Job Description

Uber Direct is Uber's last-mile delivery-as-a-service platform, enabling merchants across verticals like food, grocery, retail, and e-commerce to deliver orders placed on their own channels-outside Uber's app-using our vast courier network. Beyond direct merchant relationships, we also collaborate with third-party logistics providers to deliver an end-to-end logistics solution at scale. As a Sr Strategy & Operations Manager for Uber Direct CASA, you'll play a pivotal role in ensuring a seamless and high-performing experience for both couriers and merchants. Your mission: build efficient, scalable operations that fuel growth, satisfaction, and long-term success. This role blends strategic thinking, data-driven problem-solving, project execution, and cross-functional collaboration with local and regional stakeholders (Marketplace, Commercial, Product, and more).

Job Responsibility

  • Improve operations and merchant experience: Partner with Commercial teams to identify operational inefficiencies and develop scalable solutions that improve onboarding, service levels, and overall merchant satisfaction
  • Turn insights into action: Analyze data, experiments, and performance trends to identify opportunities, uncover key drivers, and translate insights into clear, actionable recommendations
  • Optimize operational processes: Design, test, and continuously improve operational flows to enhance courier efficiency and merchant performance
  • Drive cross-functional execution: Collaborate closely with regional, product, and other operations teams to identify and execute high-impact initiatives, remove roadblocks, and ensure progress against core operational metrics
  • Fuel growth: Lead high-priority, strategic initiatives that directly support the growth, scalability, and long-term success of Uber Direct across CASA countries

Requirements

  • 6+ years of experience in operations, strategy, analytics, or a related role (preferably in a tech or startup environment)
  • A problem-solver mindset, focused on identifying root causes and implementing scalable, long-term solutions
  • Strong organizational and prioritization skills
  • able to deliver high-quality work in a fast-paced, dynamic environment
  • Strong analytical skills, with advanced SQL proficiency for data extraction and business analysis
  • experience building dashboards and reports using BI tools (e.g., Tableau, Looker, Power BI)
  • Proven ability to influence and manage diverse stakeholders, aligning priorities and driving execution with accountability
  • Excellent communication skills, capable of conveying insights clearly to both technical and non-technical audiences
  • Professional fluency in English, both written and spoken

Nice to have

  • Experience using Python for automation and advanced data analysis
  • A hands-on, proactive attitude-ready to challenge the status quo, lead from the front, and roll up your sleeves when needed
  • Experience in last-mile logistics, marketplace operations, or platform-based business models

What we offer

  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • FSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Fertility Benefits
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Casual Dress
  • Pet-Friendly Office
  • Snacks
  • Some Meals Provided
  • On-Site Cafeteria
  • Paid Vacation
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Sabbatical
  • Volunteer Time Off
  • 401(K)
  • Company Equity
  • Performance Bonus
  • Work Visa Sponsorship
  • Associate Or Rotational Training Program
  • Promote From Within
  • Mentor Program
  • Access To Online Courses
  • Employee Resource Groups (ERG)
  • Diversity, Equity, And Inclusion Program
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