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Sr Staff Mixed Methods User Researcher

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Mozilla

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Location:
Canada; United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Responsibility:

  • Lead the most complex, ambiguous, and highest-stakes research studies, setting the standard for research excellence and directly shaping product vision at the organisational level
  • Drive user-centered decision-making at the executive level, influencing directors and VPs and ensuring user needs are embedded in the long-term product and business strategy
  • Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities
  • Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience
  • Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate
  • Define standards for responsible AI use in research, establishing frameworks that the broader team adopts and that position Mozilla as a leader in ethical AI-assisted research practice
  • Elevate the research practice by setting the methodological bar, identifying capability gaps across the team, and mentoring Staff researchers and below

Requirements:

  • 8+ years of applied research work experience (or equivalent), including strategic research leadership in complex organizations, with at least 6 years in the tech/SaaS industry
  • Extensive experience leading both evaluative and generative research across multiple phases of the product development lifecycle
  • Demonstrated success operating in fast-paced, agile environments, adapting to shifting priorities while maintaining research impact
  • Deep expertise in qualitative methods (e.g., interviews, concept testing, usability studies) and practical experience with quantitative approaches (e.g., survey design, data analysis)
  • Exceptional judgment in setting research priorities at the program level, making trade-offs across multiple concurrent workstreams, and advising other researchers on method, scope, and strategic framing
  • Deep, current knowledge of AI tools used in research workflows, with the expertise to evaluate their outputs critically, define organizational standards for their use, and guide the team in applying them responsibly and effectively
  • Recognized as an internal expert in research methodology, with the ability to introduce novel approaches, advance the field, and advise others where standard methods fall short
  • Collaborative and influential communicator, skilled at building partnerships with cross-functional teams and driving alignment through evidence-based insights
  • Experienced in supporting iterative, user-centered product development, ensuring research continuously informs design and strategy
  • Commitment to our values: Welcoming differences
  • Being relationship-minded
  • Practicing responsible participation
  • Having grit
What we offer:
  • Generous performance-based bonus plans to all eligible employees
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
  • Quarterly all-company wellness days where everyone takes a pause together
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)

Additional Information:

Job Posted:
May 17, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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