CrawlJobs Logo

Sr. Staff Engineer (Conversational/Voice AI)

uber.com Logo

Uber

Location Icon

Location:
United States , Sunnyvale, California ▼

Category Icon
Category:
IT - Software Development

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

267000.00 - 297000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

Uber’s Customer Obsession team builds the platform and AI that powers world‑class support across mobile, web, and voice at global scale. We are now hiring a Senior Staff Engineer to architect, productionize, and scale an autonomous support agent that resolves customer issues end‑to‑end. Experience with voice agents and agentic architectures is a major plus. You’ll push the state of the art in GenAI for customer service—LLM orchestration, evaluation, safety guardrails, multilingual support, and real‑time voice—while holding a very high bar for reliability and cost efficiency. We are still at an early stage and value candidates with bias for action who get creative with GenAI tools to accelerate execution and experimentation.

Job Responsibility:

  • Own the end‑to‑end agent architecture: agentic planning and execution loops, long-term memory, persona/voice, knowledge routing, and policy enforcement for compliant, on‑brand conversations
  • Ship production systems that handle millions of conversations with rigorous SLOs, fallbacks, and canaries
  • design graceful degradation (e.g., human handoff) and safety guardrails (prompt‑injection, jailbreak, PII redaction)
  • Lead voice agent initiatives: Drive the development of Uber’s voice support agent—covering real-time speech recognition (ASR), text-to-speech, natural turn-taking (barge-in and endpointing), and reliable telephony/WebRTC integration
  • Advance retrieval & reasoning: Build next-generation retrieval and reasoning pipelines, where the agent can search across different knowledge sources, apply policy-driven tools, and call structured workflows and ensure that responses are consistently grounded
  • Establish evals that matter: offline rubrics, simulated scenarios, safety tests, cost/latency tradeoff suites, and LLM‑as‑judge (with calibrated human review) wired into CI/CD and experiment platforms
  • Drive automation at scale: partner with Product/Design/Operations on coverage, policy alignment, localization, and rollout strategy to better customer experience and reduce cost per contact
  • Mentor/principal‑lead multiple pods
  • set technical strategy and quality bars
  • coach senior engineers on agentic patterns, reliability, and experiment velocity

Requirements:

  • 10+ years building production ML/AI systems
  • 4+ years leading complex ML initiatives end‑to‑end
  • Deep expertise in LLM‑driven systems (inference optimization, prompt/program design, fine‑tuning, distillation/LoRA, safety/guardrails, evals)
  • Strong software engineering in Python plus one of Go/Java/C++
  • hands‑on with microservices, gRPC/HTTP, cloud infra, containers, CI/CD, and real‑time telemetry/observability
  • Demonstrated ownership of high‑availability services (SLO/SLA design, incident response, on‑call leadership, postmortems)
  • Track record of shipping customer‑facing intelligent experiences with measurable impact (A/B testing, metrics literacy)

Nice to have:

  • Voice agent background (ASR/TTS streaming, barge‑in, endpointing, telephony, WebRTC) and conversational quality/NLP evaluation
  • Agentic architectures in production (planner/executor, memory, multi‑step reasoning) and RAG over complex, policy‑heavy knowledge bases
  • Experience building support automation for large consumer platforms (routing, policy codification, internal tooling, co‑pilot/auto‑resolve)
  • Multilingual NLU/NLG (code‑switching, low‑resource languages), hallucination mitigation, safety red‑teaming, and privacy‑by‑design
  • Practical expertise balancing speed and reliability at scale: experiment frameworks, feature flags, canary/guarded rollouts, and clear kill‑switches
What we offer:
  • Eligible to participate in Uber's bonus program
  • may be offered an equity award & other types of comp
  • eligible for various benefits (details at https://www.uber.com/careers/benefits)

Additional Information:

Job Posted:
February 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Uber - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon
PREMIUM
More languages and countries
+ Unlock 31694 hidden job offers
Languages
English Čeština Deutsch Ελληνικά Español Français +15
Countries
United States United Kingdom India Canada Australia +
See plans
Plans from $2.99 / month

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Sr. Staff Engineer (Conversational/Voice AI)

New

Senior Lecturer/Associate Professor in Literacy

As a Senior Lecturer / Associate Professor in Literacy, you will play a key role...
Location
Location
Australia , Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Salary
Salary:
Not provided
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 08, 2026
Flip Icon
Requirements
Requirements
  • A doctoral qualification relevant to literacy or education, with a recognised teaching qualification
  • A strong record of high-quality teaching and student-centred learning
  • An established or emerging research profile aligned to literacy, curriculum or pedagogy
  • The ability to build productive partnerships and contribute to academic leadership
Job Responsibility
Job Responsibility
  • Lead impactful literacy teaching and research
  • Teach across online and on-campus environments
  • Shape future teachers and education practice
  • Contribute to curriculum innovation
  • Build strong relationships with students and partners
  • Provide academic leadership in literacy education
  • Contribute to the School's research profile
  • Supervise higher degree research students
  • Actively engage with professional, community and government stakeholders
  • At Associate Professor level: significant academic leadership, research impact, and contribution to the broader discipline at national/international level
What we offer
What we offer
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Program Manager - Controls and Avionics Solutions

This position is based in Endicott, New York. New York and on-site work will be ...
Location
Location
United States , Endicott
Salary
Salary:
120874.00 - 205486.00 USD / Year
baesystems.com Logo
Baesystems
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in engineering, engineering or manufacturing management, or other discipline
  • Demonstrated ability for building strong customer/ stakeholder relationships
  • Strong communication, negotiation, and presentation skills
  • Ability to interpret data and make data-driven decisions
  • Highly adaptable with strong initiative
  • Demonstrated ability to lead and motivate cross-functional teams
  • Knowledge of the global aviation market and regulatory requirements and/ or military aviation market
Job Responsibility
Job Responsibility
  • Maintaining strong customer relationships and leading a multidisciplinary team to execute complex development programs within schedule and budget
  • Leadership and management oversight of a project team assuring that project’s financials, schedule, and technical objectives are met and that the highest level of customer satisfaction is achieved while meeting all contractual commitments
  • Work effectively and collaboratively with Engineering, Operations, and all Program Office functional leadership to assure deliveries continue to exceed customer commitments and achievement of financial commitments to the company
  • Manages, coordinates, plans, organizes, controls, integrates, and executes projects within the Military Aircraft Systems portfolio
  • Participates in the support of new business and in the development of proposals
What we offer
What we offer
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Health savings accounts
  • 401(k) savings plan
  • Disability coverage
  • Life and accident insurance
  • Employee assistance program
  • Legal plan
  • Discounts on home, auto, and pet insurance
  • Fulltime
Read More
Arrow Right
New

Finance Business Partner (Research)

Full Time, Fixed Term (12 months). Level 7 - $101,421 to $110,819 p.a. (plus 17%...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 02, 2026
Flip Icon
Requirements
Requirements
  • A degree in Accounting or Finance (professional accounting body membership is desirable)
  • Experience in project budgeting, forecasting and financial analysis
  • Background in management accounting or business partnering within complex environments
  • exposure to government funding or higher education is advantageous
  • Excellent stakeholder engagement skills, with the ability to work effectively with academics and researchers
  • Familiarity with business intelligence systems and dashboard reporting
Job Responsibility
Job Responsibility
  • Partner with academics to deliver strategic financial insights that enable research success
  • Directly influence world-class projects and decisions shaping the future of education and innovation
  • Lead initiatives that enhance financial governance, deliver accurate and timely reporting, and support key projects such as cost-pricing systems and research budgeting
  • Help build financial capability across the University, fostering collaboration and continuous improvement
What we offer
What we offer
  • Flexibility with a 35-hour work week
  • Access to hybrid work arrangements
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Associate Lecturer/ Lecturer in Oral Health

Make a real impact by educating future oral health professionals to serve the ur...
Location
Location
Australia , Wagga Wagga
Salary
Salary:
80046.00 - 134965.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 16, 2026
Flip Icon
Requirements
Requirements
  • A qualification relevant to the discipline and appropriate to the level being applied for
  • Full registration (for teaching/research) as a Dentist or Oral Health Therapist with the Australian Health Practitioner Regulation Agency (Ahpra)
  • Excellent understanding of the clinical practice of oral health therapy, supported by a record of teaching and subject coordination relevant to the discipline and appropriate to the level being applied for
  • Evidence of the delivery of high quality student-centred learning and teaching in oral health therapy and/or general dentistry
  • A record of research activity or capability relevant to the discipline and appropriate to the level being applied for, as outlined in the position descriptions, may facilitate the progression of research opportunities
Job Responsibility
Job Responsibility
  • deliver high-quality teaching, clinical supervision and learning experiences in Oral Health
  • work with students in both clinical and preclinical settings while contributing to curriculum development, industry engagement and community partnerships
What we offer
What we offer
  • Generous support provided to assist with relocating to Riverina’s beautiful Wagga Wagga or surrounds
  • 17% superannuation
  • Fulltime
Read More
Arrow Right
New

Change Analyst

As Change Analyst you will provide specialist change management expertise to sup...
Location
Location
Australia , Albury-Wodonga, Bathurst, Dubbo, Orange, Wagga Wagga
Salary
Salary:
101421.00 - 110819.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 03, 2026
Flip Icon
Requirements
Requirements
  • Relevant qualifications and/or equivalent experience in organisational change and transformation
  • Experienced in applying change management frameworks and methodologies to large-scale/complex organisational initiatives
  • Skilled in analysing change impacts and shaping clear, targeted responses in policy-driven environments
  • Strong communication and interpersonal skills
Job Responsibility
Job Responsibility
  • Provide specialist change management expertise to support the successful planning and implementation of the Models of Engagement and Assessment initiative
  • Lead change analysis, stakeholder engagement planning and adoption activities to enable a sustainable transition to new models of course delivery and assessment.
What we offer
What we offer
  • Competitive salary and benefits including 17% super
  • Flexible working arrangements that support a healthy work-life balance
  • Fulltime
Read More
Arrow Right
New

Postdoc / Research Fellow in Digital Agricultural Futures

We are seeking a Research Associate / Postdoctoral Research Fellow (Level A) or ...
Location
Location
Australia , Mildura
Salary
Salary:
80046.00 - 134965.00 AUD / Year
csu.edu.au Logo
Charles Sturt University
Expiration Date
June 10, 2026
Flip Icon
Requirements
Requirements
  • Level A: A relevant postgraduate qualification (Masters or PhD) or equivalent experience in digital agriculture, irrigation, spatial science or related fields
  • Level B: A completed PhD (or equivalent standing) with demonstrated independent research capability
  • Experience in applied or multidisciplinary research environments, ideally connected to agriculture, education, or regional systems
  • Knowledge of, or interest in, education and training frameworks, workforce development or professional learning
  • Strong communication and relationship-building skills, with the ability to work effectively with researchers, industry and community stakeholders
  • The ability to manage priorities, work independently and collaboratively, and contribute to impactful research outcomes
Job Responsibility
Job Responsibility
  • Preparing the future workforce for digital irrigated agriculture
  • Working closely with academics, industry partners, education providers and communities across the Murray–Darling Basin
  • Contributing to research that explores digital literacy, education frameworks and innovative delivery models for contemporary agriculture
  • At Level A: contributing to research delivery under the guidance of senior researchers, supporting data collection, analysis, stakeholder engagement and co-authored outputs
  • At Level B: taking a more independent and substantive leadership position, leading defined research components, cultivating partnerships, and producing high-quality scholarly and industry-focused outputs
  • Regular interstate travel is required, along with strong collaboration across multidisciplinary and industry-linked projects
What we offer
What we offer
  • 17% superannuation
  • Relocation opportunity to Mildura, VIC
  • Flexible/hybrid arrangements considered
  • Fulltime
Read More
Arrow Right
New

Collections Representative

We are seeking a detail-oriented Collections Representative to manage outstandin...
Location
Location
United States , Fairfax
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of collections, accounts receivable, or customer service experience
  • Strong communication skills and a dependable, team-oriented work style
  • Strong data entry skills with the ability to maintain speed and accuracy
  • Ability to manage difficult conversations professionally
  • Attention to detail and strong organizational skills
  • Proficiency with Microsoft Office and accounting/ERP systems
Job Responsibility
Job Responsibility
  • Handle a large volume of incoming calls and assist customers with clarity and efficiency
  • Respond to customer inquiries by phone and email, providing timely updates and accurate information
  • Enter and update customer or account information with a high level of accuracy in internal systems
  • Support payment posting activities and help ensure transactions are recorded correctly
  • Complete administrative support work such as scanning documents, preparing mail, and organizing records
  • Place outbound calls when needed to follow up on account matters or clarify customer information
  • Assist different departments with routine support tasks to help maintain smooth daily operations
What we offer
What we offer
  • Medical, vision, dental, and life and disability insurance
  • Company 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Pharmacy Dispenser

This is your chance to be part of something a bit different. You’ll help our cus...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
boots.com Logo
Boots
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Lots of professional and Pharmacy experience
  • really wonderful customer service skills
  • friendly personality
Job Responsibility
Job Responsibility
  • Dispensing medicine
  • providing gentle advice to put customers at ease
  • supporting the Pharmacy team
  • being the first point of call for customer queries
  • recommending health services to customers
  • building great relationships with the Pharmacy team
  • sharing knowledge with the team
  • knowing customers and passing on feedback
  • Fulltime
Read More
Arrow Right