CrawlJobs Logo

Sr Specialist - Service Support

schwab.com Logo

Charles Schwab

Location Icon

Location:
United States , Southlake

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

35.77 - 54.76 USD / Hour
Save Job
Save Icon
Job offer has expired

Job Description:

The Network Administrator (Sr. Specialist – Service Support) for Information Technology Operations (ITO) is the primary point of contact for technology teams and vendors. This position participates in the technical administration of network systems, monitoring, acknowledging enterprise-wide alerts and performing Incident management. The role provides Incident triages and facilitation of technical recovery call conference with various engineering teams to ensure production system environment operate reliably and efficiently. This is a 24/7/365 mission-critical operation and this role will operate the Monday to Friday shift during US trading pre-market to market hours.

Job Responsibility:

  • Manage day to day Data Center IT Operations for the network environment
  • Monitor MoogSoft Alerts/Situations per alert handling procedures ensuring Service Level event acknowledgement is met
  • Manage escalation workflow on Incident & Problem tickets per incident handling procedures while ensuring Service Levels are met
  • Facilitation of Technical recovery call with various engineers and support teams
  • Review and approval of Emergency, Latent, and Standard changes ensuring impact is properly assessed
  • Continually maintain technology change awareness that may occur during market hours
  • Closely monitor availability dashboards and Techline events
  • Identify and create operational procedures to improve IT operational readiness
  • Develop and document process workflows to align support with business operations and Incident, Problem and Change Management process
  • Efficient allocation of resources for immediate response to crisis event
  • Make tactical decisions based on strategic goals and objectives
  • Coordinate training and onboarding of new staff, continuous training for junior and peer team members
  • Interface on behalf of ITO operations with technology support partners
  • Facilitate Tech conference calls involving several technology and business teams leading to service restoration
  • Ensure staff is available to provide technology support
  • Advocate for business client facing teams on issues requiring support team awareness
  • Collaborate with technology partners professionally while ensuring services offered
  • Identify continuous service delivery opportunities to improve IT service readiness
  • Identify and contribute improvement opportunities that align with services enabling business success

Requirements:

  • Bachelor's degree in Computer Science, or related discipline with an information technology focus or equivalent experience
  • 5 years of experience in a large scale 24x7 high availability data center environment (1000+ servers)
  • Hold specialized knowledge and understanding of Distributed/Server Operating Systems obtained through formal technical training
  • Experience with load balancers, to add/remove servers and/or service ports
  • Familiarity with Remedy/SmartIT service management tools
  • Strong problem solving and decision-making skills focusing on efficient service restoration
  • Ability to pay close attention to details while performing technically detailed tasks
  • IT management experience with process development and improvement
  • Experience in implementing key IT standardized process and methodologies (ITIL, Event Management, Incident, Problem and Knowledge Management)
  • A change agent and forward thinking, ability to influence team with continuous operational and technology changes

Nice to have:

Web server IIS administration and basic LAN/WAN experience is a plus

What we offer:
  • 401(k) with company match and Employee stock purchase plan
  • Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
  • Paid parental leave and family building benefits
  • Tuition reimbursement
  • Health, dental, and vision insurance

Additional Information:

Job Posted:
May 04, 2026

Expiration:
May 04, 2026

Employment Type:
Fulltime
Icon
Charles Schwab - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Sr Specialist - Service Support

Notary Processing and Support Specialist

The Notary Processing and Support Specialist is responsible for providing except...
Location
Location
United States , Orlando
Salary
Salary:
39000.00 - 40000.00 USD / Year
certus.com Logo
Certus
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience using Microsoft Office Suite including Excel, Word, Outlook and Power Point
  • Excellent active listening skills with a positive attitude, energy, and demeanor
  • Reliable individuals that can always be counted on to give their best work and follow tasks through completion
  • Steady, even pace to promote accuracy and quality of work
  • Self-starter comfortable taking initiative and assist finding solutions to problems that may arise in the manufacturing of products
  • Ability to complete set of procedures and tasks completed before new ones are begun
  • Work with established systems, standards, and procedures
  • Good organizational skills and attention to detail
  • Helpful, supportive communication with management and peers
  • Excellent customer service skills
Job Responsibility
Job Responsibility
  • Responsible for handling and responding to issues such as application status, complaints, refunds, among other as the SME for the state or group of states assigned
  • Respond to inbound calls outside the assigned state effectively and add clear notes in the applicant’s memo section
  • Responsible for all data entry for their state(s) to include complete, accurate, entry of the client’s data into in house system, follow up of applications received, correcting upper/lowercase issues before submitting applications and rejecting incomplete applications, as well as follow up with client to correct
  • Responsible for submitting the applications of their state(s) “to the state” within three days of their arrival at ASCID to include incomplete or special circumstance applications
  • The PSS will be responsible for establishing and maintaining a friendly, business-like relationship with each of the state employees in the states they represent
  • The PSS is also responsible to report to the Sr. Vice President Insurance Division, “problem” situations that arise with any client and provide clear documentation in the client’s account so that any PSS or SVP can address complaints effectively
  • Perform additional duties where needed
  • Fulltime
Read More
Arrow Right

Sr. Sales Specialists & Consultant - Networking

This role has been designed as 'Onsite' with an expectation that you will primar...
Location
Location
Taiwan , Taipei
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically 12+ years account management experience
  • Extraordinarily strong track record of account management and sales performance
  • Uses consultative, solution selling and business development skills at the CXO level
  • Highly developed business development and negotiation skills at the CXO level
  • Focuses on client's key business challenges and drivers
  • Advocates for client needs in negotiating solution sales
  • Submits timely and accurate forecasts
  • Strong coaching and team leadership skills
  • In-depth knowledge of client's business, organizational structure, business processes and financial structure
  • Develops a comprehensive business-case approach
Job Responsibility
Job Responsibility
  • Builds strong professional working C-level relationships with the client
  • Establishes a high level of personal credibility as a trusted advisor to key client executives
  • Leverages executive sponsors and other company resources to strengthen company's relationship and credibility with client influencers and decision makers
  • Engages in the Relationship Assessment Program (RAP) where possible
  • Implements TCE initiatives that improve the customer loyalty index
  • Researches and understands the client's industry
  • Deeply understands client business strategies and challenges
  • Acts as a trusted advisor to client leaders, aggressively shapes deals early in the sales cycle
  • Advances opportunities that result in profitable revenue growth for the company
  • Demonstrates breadth and depth of knowledge in aligning company capabilities to client business and IT priorities, and positioning relative to competitors
What we offer
What we offer
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion
  • Fulltime
Read More
Arrow Right

Enterprise Operation Support Specialist

As an Enterprise Operation Support Specialist, you will support the post-sales l...
Location
Location
Philippines , Manila
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BS/BA in Business, Finance/Accounting, Economics, or a related discipline
  • Minimum 3+ years of experience in any of the following: Knowledge Management, Deal Desk, Order Management, Sales Contract Support, Deal Management, Sales Quoting Support, or Revenue Operations
  • Must be highly proficient in Excel, including manually creating ad hoc formulas to calculate contract pricing
  • Strong ownership for resolving sales cycle issues related to quoting, document control, document assembly, signatures, and provisioning
  • Must have a working knowledge of Confluence and sales service desk tools
  • Strong customer service background, the ability to work under tight deadlines, and experience balancing many support requests simultaneously
  • Must be willing to join video chats daily to support stakeholders, peers, management, customers, and partners
  • Outstanding verbal and written communication skills
  • Must have a working knowledge of Salesforce
Job Responsibility
Job Responsibility
  • Provisioning cloud licenses following the sale of Atlassian’s newly integrated products and hybrid product bundles
  • Assisting the Accounts Receivable, Revenue Recognition, and Credit & Collections teams by answering questions about specific contracts and quotes
  • Ensuring that contract and quote data is maintained in CRM systems throughout the lifecycle of sales opportunities
  • Supporting the fulfilment of Atlassian’s monthly SOX compliance and reconciliation processes
  • Manually creating and sending order confirmations to Atlassian’s customers and channel partners after contracts are executed
  • Collaborating with Atlassian’s Cloud technical support teams, engineers, and Analytics organizations to troubleshoot or update account-specific data
  • Supporting Cloud customers with general billing, invoicing, and licensing questions
  • Supporting Atlassian sales teams, customers, Partners, engineers, and other technical support groups with provisioning Cloud product trials
  • Assisting internal Atlassian teams by locating and sending them copies of contracts, quotes, and invoices
  • Assisting with account reconciliation processes at the end of every month
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Fulltime
Read More
Arrow Right

Sr Service Desk specialist

We are looking for an experienced and dedicated Sr Service Desk specialist to jo...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3 years of experience in a service desk or help desk role
  • Exceptional communication skills, with the ability to interact effectively with executives and end users
  • Strong customer service skills and a commitment to delivering a positive user experience
  • Proficiency in utilizing remote access tools to provide technical support
  • Excellent documentation skills to ensure accuracy and completeness of records
  • Familiarity with troubleshooting hardware, software, and connectivity issues
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Detail-oriented demeanor suitable for a suit-and-tie work environment
Job Responsibility
Job Responsibility
  • Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly
  • Maintain clear and attentive communication while assisting executives and other users with technical challenges
  • Document all support activities thoroughly to ensure accurate tracking and resolution
  • Collaborate with team members to identify and implement solutions for recurring technical issues
  • Provide guidance and training to users on system functionalities and best practices
  • Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution
  • Stay updated on current technologies to better support end users and improve service delivery
  • Adhere to organizational policies and procedures while maintaining a high level of integrity
  • Utilize remote access tools effectively to troubleshoot and resolve issues
  • Support system changes or upgrades as needed, ensuring minimal disruption to operations
What we offer
What we offer
  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
Read More
Arrow Right

Sr Service Desk specialist

We are looking for an experienced and dedicated Sr Service Desk specialist to jo...
Location
Location
United States , Los Angeles
Salary
Salary:
Not provided
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 2 years of experience in a service desk or help desk role
  • Exceptional communication skills, with the ability to interact effectively with executives and end users
  • Strong customer service skills and a commitment to delivering a positive user experience
  • Proficiency in utilizing remote access tools to provide technical support
  • Excellent documentation skills to ensure accuracy and completeness of records
  • Familiarity with troubleshooting hardware, software, and connectivity issues
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Detail-oriented demeanor suitable for a suit-and-tie work environment
Job Responsibility
Job Responsibility
  • Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly
  • Maintain clear and attentive communication while assisting executives and other users with technical challenges
  • Document all support activities thoroughly to ensure accurate tracking and resolution
  • Collaborate with team members to identify and implement solutions for recurring technical issues
  • Provide guidance and training to users on system functionalities and best practices
  • Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution
  • Stay updated on current technologies to better support end users and improve service delivery
  • Adhere to organizational policies and procedures while maintaining a high level of integrity
  • Utilize remote access tools effectively to troubleshoot and resolve issues
  • Support system changes or upgrades as needed, ensuring minimal disruption to operations
What we offer
What we offer
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • Fulltime
Read More
Arrow Right

Flex Sr Program Specialist - Workplace Services

This is a FLEX position. Serves as one of the initial points of contact for HQ c...
Location
Location
United States , Bethesda
Salary
Salary:
24.90 - 42.06 USD / Hour
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree from an accredited university, or High school diploma or GED
  • Minimum 1 year experience in the event management, food and beverage, or related professional area
  • Is proficient using Microsoft Excel, Word, Access, PowerPoint and Outlook computer programs
Job Responsibility
Job Responsibility
  • Serves as one of the initial points of contact for HQ campus related functions, HQ Tours, HQ Tour guide, Guest and Associate inquiries, and other functions as needed
  • Serves as a point of contact for all associate workplace inquiries and assistance, including routing to appropriate Workplace Services/Facilities teams
  • Supports and assists with coordination of service requests for the Workplace Janitorial, Operations and Corporate Security Teams
  • Interacts professionally with all clients, guests, and Workplace Services team daily
  • Works collaboratively with other Workplace Services specialists to complete daily tasks and event planning as needed
  • Provides support to Workplace Management leadership on tasks/projects as needed
  • Anticipate associates service needs, including asking questions to better understand their needs and watching/listening to guest preferences and acting on them whenever possible
  • Address associate service needs in a professional, positive, and timely manner
  • Assist other employees to ensure proper coverage and prompt associate service
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently
What we offer
What we offer
  • 401(k) plan
  • stock purchase plan
  • discounts at Marriott properties
  • commuter benefits
  • employee assistance plan
  • childcare discounts
  • medical coverage
  • dental coverage
  • vision coverage
  • health care flexible spending account
  • Fulltime
Read More
Arrow Right

Diagnostic Sales Manager

The Diagnostic Sales Manager (“DSM”) will manage their territory market share, b...
Location
Location
Canada , London, Ontario; Mississauga, Ontario
Salary
Salary:
72000.00 - 82000.00 CAD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) preferred
  • 3+ years of successful field sales experience
  • Experience in Veterinary Diagnostics is preferred
  • Demonstrable success in previous employment indicated by high level of sales performance with a track record of prospecting, pre-call planning and closing deals
  • Excellent interpersonal, communication, negotiation skills
  • team oriented
  • conceptual/consultative sales skills
  • Proficient with Microsoft Office suite and CMS, such as Salesforce and ability to quickly learn new technologies used to support sales
  • Must be insurable and must maintain a valid driver’s license
  • Ability to drive up to 4 hours consecutively and overnight travel is required
Job Responsibility
Job Responsibility
  • Create and implement territory coverage plans for optimal account coverage
  • Conduct 85%+ in-person sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth targets
  • Increase the Diagnostic revenue growth for both Reference Lab, imaging, and In-house Diagnostics (IHD) equipment, tests, and services year over year through new account acquisition and existing account upgrades and development
  • Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process
  • Create and implement a quarterly sales plan to achieve sales goals and objectives per the sales compensation plan
  • Provide IHD and Reference Lab diagnostic product education, training, support, and service, including consultation at staff in-service and veterinarian seminars
  • Identifies customer needs, translates them to provide additional products and services, and provides customers with the best solution to their current practice needs
  • Fiscally manage territory by controlling expenses, renewing and signing new contracts, and prospecting new business opportunities using strong prioritization
  • Understands and applies understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings
  • Build and maintain relationships with referral sources to establish a solid base of new business opportunities
  • Fulltime
Read More
Arrow Right

Diagnostic Sales Manager

The Diagnostic Sales Manager (“DSM”) will manage their territory market share, b...
Location
Location
United States , Austin
Salary
Salary:
72000.00 - 90000.00 USD / Year
antechdiagnostics.com Logo
Antech Diagnostics
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors degree (Animal Health, Biological Sciences, Lab Sciences or Business-related field) preferred
  • 3+ years of successful field sales experience
  • Experience in Veterinary Diagnostics is preferred
  • Demonstrable success in previous employment indicated by high level of sales performance with a track record of prospecting, pre-call planning and closing deals
  • Excellent interpersonal, communication, negotiation skills
  • team oriented
  • conceptual/consultative sales skills
  • Proficient with Microsoft Office suite and CMS, such as Salesforce and ability to quickly learn new technologies used to support sales
  • Strong sales and closing skills
  • Strong verbal and written communication skills with the ability to influence and negotiate with clients and co-workers/peers
Job Responsibility
Job Responsibility
  • Create and implement territory coverage plans for optimal account coverage
  • Conduct 85%+ in-person sales calls to promote, sell, and service existing and potential animal hospitals, veterinarians, and staff to achieve growth targets
  • Increase the Diagnostic revenue growth for both Reference Lab, imaging, and In-house Diagnostics (IHD) equipment, tests, and services year over year through new account acquisition and existing account upgrades and development
  • Able to independently advance sales to the closure of business contracts while seeking appropriate approvals per the sales operations process
  • Create and implement a quarterly sales plan to achieve sales goals and objectives per the sales compensation plan
  • Provide IHD and Reference Lab diagnostic product education, training, support, and service, including consultation at staff in-service and veterinarian seminars
  • Identifies customer needs, translates them to provide additional products and services, and provides customers with the best solution to their current practice needs
  • Fiscally manage territory by controlling expenses, renewing and signing new contracts, and prospecting new business opportunities using strong prioritization
  • Understands and applies understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings
  • Build and maintain relationships with referral sources to establish a solid base of new business opportunities
What we offer
What we offer
  • Paid Time Off & Holidays
  • Medical, Dental, Vision (Multiple Plans Available)
  • Basic Life (Company Paid) & Supplemental Life
  • Short and Long Term Disability (Company Paid)
  • Flexible Spending Accounts/Health Savings Accounts
  • Paid Parental Leave
  • 401(k) with company match
  • Tuition/Continuing Education Reimbursement
  • Life Assistance Program
  • Pet Care Discounts
  • Fulltime
Read More
Arrow Right