Sr. Specialist Franchise Operations Job at Adidas (Panama City)

Job Description

This position acts as a strategic enabler for Franchise Account Managers and the Retail & Franchise Lead by transforming data into insights, ensuring executional excellence across sell-in and sell-out processes, and driving standardized ways of working across the Franchise portfolio. The role goes beyond operational support, owning end-to-end visibility of Franchise performance, strengthening governance, and ensuring alignment with regional and global frameworks, while supporting sustainable growth and profitability of Franchise partners.

Job Responsibility

Own and consolidate weekly and daily Franchise performance tracking, ensuring full visibility of KPIs including Net Sales, Comp Growth, Conversion Rate (CR%), UPT, ASP, productivity per sqm, month of hand (partner inventory) and store portfolio performance
Ensure 100% sell-out data visibility across the Franchise channel, coordinating closely with partners and Account Managers on data quality, automation, and timeliness
Lead the development and maintenance of standardized Franchise reporting (sell-out and inventory, productivity, portfolio, Segmenta, regional reports)
Act as the Segmenta point of contact for the Franchise channel, ensuring data integrity, proper usage, and alignment with Regional teams for consistent implementation
Prepare and coordinate DTC and Franchise communications, including the DTC newsletter and internal updates
Act as the Franchise drumbeat owner for key GTM milestones, ensuring readiness across timelines and tools. Coordinate alignment between DTC team and cross functional areas (MKT, WHS, FINANCE, MOPS)
Track and coordinate seasonal TT uploads and ensure alignment with regional and global calendars. Ensure alignment with E2E
Support DTC team in the preparation of Franchise updates, channel meetings, regional calls, and bootcamps
Maintain and continuously improve the Franchise store portfolio database, ensuring accuracy of store status, formats, productivity metrics, and rollout tracking
Track and update Franchise contracts, ensuring documentation is current and aligned with global Franchise frameworks
Coordinate debit notes related to furniture, fixtures, and other chargebacks to Franchise partners, ensuring accuracy and timely execution
Coordinate controls and documentation required for global Franchise audits, acting as the local point of contact for audit readiness
Support rollout and continuous improvement of Franchise operational processes (BPMs, KPIs, assumptions, inputs, and support documentation)
Ensure alignment with global and regional Franchise standards, policies, and compliance requirements
Acts as a cross-functional orchestrator, connecting Franchise Account Managers, B&T, E2E, FP&A, Store Development, and Regional Franchise teams to ensure process excellence and compliance with regional, brand, and partner standards
Consolidate local and regional project needs, ensuring timely execution and clear communication across stakeholders

Requirements

Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or related field
Minimum 5 years of professional experience in Retail, Franchise Operations, Sales Operations, or Commercial Analytics
Experience working with Franchise or Wholesale business models is a strong advantage
Experience interacting with regional or global teams is preferred
Strong business and commercial acumen with a results-oriented mindset
Advanced analytical skills with strong proficiency in Excel
ability to translate data into insights and actions
Experience managing dashboards and reports
Power BI knowledge is a strong plus
Strong organizational and project management skills, with the ability to manage multiple priorities
Effective communication and stakeholder management skills, including cross-functional and regional collaboration
High attention to detail, governance-oriented, and process-driven
Strong PowerPoint skills for executive-ready presentations

Nice to have

Experience working with Franchise or Wholesale business models is a strong advantage
Experience interacting with regional or global teams is preferred
Power BI knowledge is a strong plus

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Sr. Specialist Franchise Operations

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