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Sr. Specialist Franchise Operations

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Adidas

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Location:
Panama , Panama City

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This position acts as a strategic enabler for Franchise Account Managers and the Retail & Franchise Lead by transforming data into insights, ensuring executional excellence across sell-in and sell-out processes, and driving standardized ways of working across the Franchise portfolio. The role goes beyond operational support, owning end-to-end visibility of Franchise performance, strengthening governance, and ensuring alignment with regional and global frameworks, while supporting sustainable growth and profitability of Franchise partners.

Job Responsibility:

  • Own and consolidate weekly and daily Franchise performance tracking, ensuring full visibility of KPIs including Net Sales, Comp Growth, Conversion Rate (CR%), UPT, ASP, productivity per sqm, month of hand (partner inventory) and store portfolio performance
  • Ensure 100% sell-out data visibility across the Franchise channel, coordinating closely with partners and Account Managers on data quality, automation, and timeliness
  • Lead the development and maintenance of standardized Franchise reporting (sell-out and inventory, productivity, portfolio, Segmenta, regional reports)
  • Act as the Segmenta point of contact for the Franchise channel, ensuring data integrity, proper usage, and alignment with Regional teams for consistent implementation
  • Prepare and coordinate DTC and Franchise communications, including the DTC newsletter and internal updates
  • Act as the Franchise drumbeat owner for key GTM milestones, ensuring readiness across timelines and tools. Coordinate alignment between DTC team and cross functional areas (MKT, WHS, FINANCE, MOPS)
  • Track and coordinate seasonal TT uploads and ensure alignment with regional and global calendars. Ensure alignment with E2E
  • Support DTC team in the preparation of Franchise updates, channel meetings, regional calls, and bootcamps
  • Maintain and continuously improve the Franchise store portfolio database, ensuring accuracy of store status, formats, productivity metrics, and rollout tracking
  • Track and update Franchise contracts, ensuring documentation is current and aligned with global Franchise frameworks
  • Coordinate debit notes related to furniture, fixtures, and other chargebacks to Franchise partners, ensuring accuracy and timely execution
  • Coordinate controls and documentation required for global Franchise audits, acting as the local point of contact for audit readiness
  • Support rollout and continuous improvement of Franchise operational processes (BPMs, KPIs, assumptions, inputs, and support documentation)
  • Ensure alignment with global and regional Franchise standards, policies, and compliance requirements
  • Acts as a cross-functional orchestrator, connecting Franchise Account Managers, B&T, E2E, FP&A, Store Development, and Regional Franchise teams to ensure process excellence and compliance with regional, brand, and partner standards
  • Consolidate local and regional project needs, ensuring timely execution and clear communication across stakeholders

Requirements:

  • Bachelor’s degree in Business Administration, Finance, Economics, Engineering, or related field
  • Minimum 5 years of professional experience in Retail, Franchise Operations, Sales Operations, or Commercial Analytics
  • Experience working with Franchise or Wholesale business models is a strong advantage
  • Experience interacting with regional or global teams is preferred
  • Strong business and commercial acumen with a results-oriented mindset
  • Advanced analytical skills with strong proficiency in Excel
  • ability to translate data into insights and actions
  • Experience managing dashboards and reports
  • Power BI knowledge is a strong plus
  • Strong organizational and project management skills, with the ability to manage multiple priorities
  • Effective communication and stakeholder management skills, including cross-functional and regional collaboration
  • High attention to detail, governance-oriented, and process-driven
  • Strong PowerPoint skills for executive-ready presentations

Nice to have:

  • Experience working with Franchise or Wholesale business models is a strong advantage
  • Experience interacting with regional or global teams is preferred
  • Power BI knowledge is a strong plus

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
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