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T-Mobile Logo T-Mobile · Human Resources

Sr Specialist, Candidate Programs

United States, Overland Park · Job Posted March 12, 2026
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Job Description

The Sr. Specialist, Candidate Programs leads advanced operational oversight of the Background Check Program, candidate screening lifecycle, ServiceNow case management workflows, and employment-related compliance initiatives, including support for Labor Certification processes in partnership with Legal and Immigration teams. This senior role has accountability for program governance, vendor relationships, cross-functional compliance, case resolution standards, and operational risk mitigation.

Job Responsibility

  • Provide operational ownership of the end-to-end background check program, including domestic and international screening workflows, adjudication frameworks, compliance controls, and ServiceNow case management standards
  • Act as the escalation point for complex background check cases, ServiceNow case escalations, legal inquiries, and vendor disputes
  • coordinate with Legal and Risk for case review and final decisions
  • Oversee and optimize ServiceNow case management workflows related to background screening and candidate compliance, ensuring proper documentation, categorization, reporting accuracy, and SLA adherence
  • Analyze ServiceNow case trends and metrics to identify recurring issues, compliance risks, training gaps, and opportunities for process automation or operational efficiency
  • Partner with Legal and Immigration teams to support Labor Certification (PERM) processes, including coordination of recruitment documentation, candidate data validation, audit file preparation, and process tracking to ensure regulatory compliance
  • Support data integrity and documentation requirements related to Labor Certification cases, ensuring alignment between Workday ATS records, recruitment postings, and required audit materials
  • Own vendor relationships and contracts with screening providers
  • manage service level performance, coordinate vendor remediation, and lead vendor selection activities as needed
  • Lead candidate data governance within Workday ATS and related systems, ensuring high-fidelity data, scalable integration processes, and integrity between ATS and HRIS
  • Drive program improvements and automation initiatives to reduce turnaround times, improve data quality, enhance case resolution efficiency, and increase operational effectiveness across screening and Labor Certification workflows
  • Support M&A and large-scale project teams by designing screening strategies, executing bulk screenings, managing integration timelines, validating transferred data, and assessing immigration or Labor Certification impacts
  • Develop and maintain comprehensive SOPs, adjudication matrices, ServiceNow case handling procedures, Labor Certification process documentation, audit files, and training materials for recruiters and peers
  • Mentor and provide operational guidance to Specialist-level staff
  • oversee quality assurance reviews and ensure adherence to screening, compliance, and case management processes
  • Manage vendor/system integrations (e.g., ATS connectors, API workflows, ServiceNow workflows), coordinate with IT and vendors for testing, and support post-launch stabilization
  • Ensure compliance with international screening laws, Department of Labor requirements related to Labor Certification, data privacy regulations, record retention standards, and enterprise case documentation policies
  • coordinate with Legal on policy interpretation

Requirements

  • Bachelor’s Degree OR combination of education and experience deemed equivalent
  • 3+ years of experience in background screening program management, recruiting operations, immigration program coordination, HR compliance, or shared services case management
  • Experience supporting Labor Certification (PERM) recruitment processes in partnership with Legal and Immigration teams
  • Proven experience managing domestic and international background screening initiatives and vendor relationships
  • Experience with Workday ATS and integrations between ATS and HRIS systems
  • Experience using ServiceNow or similar enterprise case management systems, including workflow optimization or reporting
  • Experience supporting M&A integrations, bulk screening projects, or large-scale program implementations
  • Experience with Accurate or similar background screening vendors and platform management
  • Advanced knowledge of background screening best practices, adjudication frameworks, and regulatory compliance for domestic and international screenings
  • Working knowledge of Labor Certification (PERM) recruitment requirements, documentation standards, and Department of Labor compliance expectations
  • Demonstrated experience managing and optimizing ServiceNow case management workflows, including SLA tracking, reporting, and escalation management
  • Demonstrated vendor management skills including SLAs, performance reporting, and remediation oversight
  • Strong experience with candidate data governance in Workday ATS and experience managing integrations with HRIS systems
  • Proven ability to analyze program and case metrics, build dashboards, and translate data into actionable program improvements
  • Excellent stakeholder management skills
  • able to present complex compliance and case management topics to Legal, Immigration, HR leadership, and cross-functional partners
  • Project management experience supporting cross-functional initiatives such as M&A integrations, system implementations, immigration program coordination, and process migrations
  • Leadership and mentorship capabilities supporting peers and promoting operational excellence
  • High level of integrity and discretion handling sensitive candidate and employee information
  • Proficiency in Microsoft Office suite, reporting tools, and case analytics dashboards
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have

  • Experience supporting Labor Certification (PERM) recruitment processes in partnership with Legal and Immigration teams
  • Proven experience managing domestic and international background screening initiatives and vendor relationships
  • Experience with Workday ATS and integrations between ATS and HRIS systems
  • Experience using ServiceNow or similar enterprise case management systems, including workflow optimization or reporting
  • Experience supporting M&A integrations, bulk screening projects, or large-scale program implementations
  • Experience with Accurate or similar background screening vendors and platform management
  • Working knowledge of Labor Certification (PERM) recruitment requirements, documentation standards, and Department of Labor compliance expectations

What we offer

  • competitive base salary and compensation package
  • annual stock grant
  • employee stock purchase plan
  • 401(k)
  • access to free, year-round money coaches
  • medical, dental and vision insurance
  • flexible spending account
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs
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