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Sr Specialist, Broadband

https://www.t-mobile.com Logo

T-Mobile

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Location:
United States , Remote - Use Home Address, Various, Michigan

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Category:
Sales

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Contract Type:
Not provided

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Salary:

50000.00 USD / Year ▼
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Job Description:

The Senior Specialist, Broadband at T-Mobile is instrumental in expanding our customer base by actively engaging with potential customers through individual door-to-door interactions while also supporting the team reporting to the Senior Manager through side-by-side selling and sales skill development with internal and external broadband specialists to drive overall team performance. This role involves presenting T-Mobile's latest offers, answering queries, and facilitating the transition of customers to our services, thereby driving the success of the Direct-to-Consumer sales program. Reporting to the Sr. Manager, Direct to Consumer Sales, this position is crucial for achieving sales targets within the Direct-to-Consumer segment. This role embodies the brand's energy and integrity, enhancing customer experiences and contributing to the growth of new markets. Through their efforts, they play a vital role in maintaining T-Mobile's reputation for bold and innovative service delivery.

Job Responsibility:

  • Engages and achieves sales targets with potential customers through individual door-to-door and other community interactions to present T-Mobile's latest offers and services including post-sales follow-up with customers as needed to support an exceptional customer experience
  • Engages and achieves sales targets through team-focused activities at the discretion of the Direct-to-Consumer Senior Manager including the following: Performing side-by-side selling and coaching with internal and external broadband specialists, holding weekly sales meetings with internal direct sales associates that need development, assisting with administrative sales leadership functions such as KPI reporting, partnering with local leadership from other departments to drive overall market penetration, and performing other sales driving tasks as directed by their manager

Requirements:

  • High School Diploma/GED General Education (Required)
  • Bachelor's Degree Business or Marketing (Preferred)
  • Engaging with customers in a direct sales or retail environment, particularly in telecommunications or consumer electronics (Preferred)
  • Presenting and explaining complex product offerings effectively to potential customers (Preferred)
  • Working in a target-driven sales role, with a proven track record of meeting or exceeding sales targets (Preferred)
  • Sales Proficiency in direct consumer sales, with a focus on door-to-door sales tactics (Required)
  • Communication Exceptional verbal and effective written communication skills (Required)
  • Customer Engagement Strong ability to connect with customers (Required)
  • Peer Coaching A highly skilled sales professional with a proven ability to coach and mentor peers (Preferred)
  • Strong Industry Knowledge Market Insight: In-depth understanding of the telecommunications market dynamics and sales strategies (Preferred)
  • Negotiation Advanced negotiation capabilities (Required)
  • Problem Solving Competence in identifying and resolving issues during the sales process (Required)
  • Adaptability Flexibility to modify sales approaches (Required)
  • Product Presentation: Skill in delivering engaging and informative presentations (Required)
  • Certified Sales Professional (CSP) (Preferred)
  • Certified Professional in Learning and Performance (CPLP) (Preferred)
  • At least 18 years of age
  • Legally authorized to work in the United States

Nice to have:

  • Peer Coaching A highly skilled sales professional with a proven ability to coach and mentor peers
  • Strong Industry Knowledge Market Insight: In-depth understanding of the telecommunications market dynamics and sales strategies
  • Certified Sales Professional (CSP)
  • Certified Professional in Learning and Performance (CPLP)
What we offer:
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off
  • Up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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