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Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations. Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.
Job Responsibility:
Manage the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations
Manage the project plans and leading the implementations for multiple projects at a time
Proactively manage risk prior to failure
Monitor project quality, financials, risk, and performance for all Zuora implementations
Requirements:
Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500
Previous experience with subscription billing and/or revenue implementation projects is a strong plus
Experience with SaaS-based implementation is very strongly desirable
Strong client service and/or management consulting experience
Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
Executive presence and comfort. You have experience and are comfortable with C-level communication
Comfortable working with and managing ambiguity and uncertainty
Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
Have developed domain industry or business process skills
Demonstrated experience leading teams of architects, consultants, and developers
Demonstrated experience Drives adoption through achieving business goals and innovation
Demonstrated experience working with a cross-functional and geographically dispersed team
ERP, CRM, accounting/revenue systems, provisioning systems
Billing, payment and revenue systems
SaaS-based subscription management systems experience a strong-plus
SaaS based software implementation
Knowledge of Web Services, XML, SOAP, REST
PMI Certification is a plus
Nice to have:
Previous experience with subscription billing and/or revenue implementation projects is a strong plus
SaaS-based subscription management systems experience a strong-plus
PMI Certification is a plus
What we offer:
Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available