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Zuora Logo Zuora · IT - Administration

Sr Solution Delivery Manager

Costa Rica · Job Posted April 23, 2026
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Job Description

Your demonstrated experience leading implementation teams, working at the enterprise level to deliver multiple moderate to complex solutions covering domestic or international regions, will enable you to successfully drive the delivery team, and monitor project quality, financials, risk, and performance for all Zuora implementations. You will be responsible for managing the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations. Because you already have experience implementing Enterprise software systems and are proficient with SaaS or ERP or Order to Revenue systems, you will be able to start performing on day one. Your love for multi-tasking will prove useful as you will be responsible for managing the project plans and leading the implementations for multiple projects at a time. Successful Solution Delivery Managers at Zuora have a healthy sense of risk and are able to proactively manage risk prior to failure.

Job Responsibility

  • Manage the end-to-end project delivery, ensuring that the project remains on time, within budget, and meets the customer's outcome expectations
  • Manage the project plans and leading the implementations for multiple projects at a time
  • Proactively manage risk prior to failure
  • Monitor project quality, financials, risk, and performance for all Zuora implementations

Requirements

  • Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
  • In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500
  • Previous experience with subscription billing and/or revenue implementation projects is a strong plus
  • Experience with SaaS-based implementation is very strongly desirable
  • Strong client service and/or management consulting experience
  • Strong ability to manage implementation financials, recognising the importance of both budget management and services revenue management
  • Demonstrated experience managing multiple, concurrent engagements
  • Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
  • Executive presence and comfort. You have experience and are comfortable with C-level communication
  • Comfortable working with and managing ambiguity and uncertainty
  • Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
  • Have developed domain industry or business process skills
  • Demonstrated experience leading teams of architects, consultants, and developers
  • Demonstrated experience Drives adoption through achieving business goals and innovation
  • Demonstrated experience working with a cross-functional and geographically dispersed team
  • ERP, CRM, accounting/revenue systems, provisioning systems
  • Billing, payment and revenue systems
  • SaaS-based subscription management systems experience a strong-plus
  • SaaS based software implementation
  • Knowledge of Web Services, XML, SOAP, REST
  • PMI Certification is a plus

Nice to have

  • Previous experience with subscription billing and/or revenue implementation projects is a strong plus
  • SaaS-based subscription management systems experience a strong-plus
  • PMI Certification is a plus

What we offer

  • Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
  • Medical, dental, and vision insurance
  • Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
  • Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
  • Learning & development stipend to support ongoing growth
  • Opportunities to volunteer and give back, including charitable donation matching where available
  • Mental wellbeing resources and support
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