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We’re looking for a Solution Delivery Manager to lead end-to-end implementation delivery for enterprise customers.
Job Responsibility:
Own delivery of multiple projects, ensuring they are on time, within budget, and aligned to customer outcomes
Lead and guide implementation teams across moderate to complex global projects
Monitor project quality, financials, risks, and performance
Proactively identify and mitigate risks before they impact delivery
Manage project plans and multi-project execution simultaneously
Leverage your experience in SaaS/ERP/Order-to-Revenue systems to drive immediate impact
Requirements:
Overall 10+ years of enterprise software experience, with at-least 5+ years as a program/project manager
In-depth knowledge of and experience implementing enterprise software applications, such as ERP, CRM or SCM, across a range of customers, from SMB to Fortune 500
Previous experience with subscription billing and/or revenue implementation projects is a strong plus
Experience with SaaS-based implementation is very strongly desirable
Strong client service and/or management consulting experience
Strong ability to manage implementation financials, recognizing the importance of both budget management and services revenue management
Successful candidates must have strong communication and problem-solving skills with strong customer focus with a results-outcome orientation
Executive presence and comfort. You have experience and are comfortable with C-level communication
Comfortable working with and managing ambiguity and uncertainty
Proven ability to present technical solutions effectively to diverse stakeholder groups and to engage effectively with senior executives of large enterprises on both technical and business solution topics
Have developed domain industry or business process skills
Demonstrated experience leading teams of architects, consultants, and developers
Demonstrated experience Drives adoption through achieving business goals and innovation
Demonstrated experience working with a cross-functional and geographically dispersed team
Technology experience or awareness in the following: ERP, CRM, accounting/revenue systems, provisioning systems
Billing, payment and revenue systems
SaaS-based subscription management systems experience a strong-plus
SaaS based software implementation
Knowledge of Web Services, XML, SOAP, REST
PMI Certification is a plus
Travel needs: potential for up to 50% of the time (including possible international travel).
Nice to have:
Previous experience with subscription billing and/or revenue implementation projects is a strong plus
SaaS-based subscription management systems experience a strong-plus
PMI Certification is a plus
What we offer:
Competitive compensation, variable bonus and performance-based reward opportunities, and retirement programs
Medical, dental, and vision insurance
Generous, flexible time off, plus paid holidays, wellness days, and a company-wide year-end break
Paid parental leave (including fully paid leave for eligible ZEOs, subject to local policy)
Learning & development stipend to support ongoing growth
Opportunities to volunteer and give back, including charitable donation matching where available