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Sr. Software Engineer (Tel Cloud)

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Dialpad

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Location:
Canada , Vancouver

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

168000.00 - 194250.00 CAD / Year
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Job Description:

As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy.

Job Responsibility:

  • Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing
  • Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications
  • Build monitors and alerts to maintain high reliability and observability
  • Participate in releases and on-call rotations, driving operational excellence for the team's platform components
  • Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services
  • Strategize and drive the roadmap for cross-team platform initiatives
  • Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship

Requirements:

  • Bachelor's degree in Computer Science or equivalent practical experience
  • 5+ years of SaaS professional experience maintaining large-scale production backend systems
  • Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality
  • Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP)
  • Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes
  • Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics)
  • A strong sense of urgency, personal agency, and customer empathy
  • Passion for data-driven decisions, building resilient systems, and solving classes of problems

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
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