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ANS seeks a Sr. Software Engineer (ServiceNow) to join the team in Chantilly, VA. The role involves planning, analyzing, designing, developing, testing, securing, integrating, implementing, operating, and maintaining custom solutions that ANS delivers.
Job Responsibility:
Provide expert knowledge of network management systems, operating systems, COTs/GOTs, and tool integration
Oversee team in deploying, administering, developing, and integrating ServiceNow on RHEL and Windows
Lead team using Agile, Scrum, and SDLC methodologies
Coordinate with Project Managers and Technical Leads
Direct integration efforts with Cisco NSO, GOTS, and enterprise tools
Oversee creation/maintenance of technical documentation and user training
Monitor team efforts to maintain IT system performance/availability
Lead team in hardening/securing systems and supporting RMF A&A
Guide automation/orchestration of ServiceNow deployments (Ansible, Python, Terraform, PowerShell)
Manage troubleshooting, diagnosis, and resolution of complex issues
Direct system performance analysis and tuning
Lead engineering projects through SDLC
Oversee delivery of deployable solution packages
Perform additional duties as assigned
Requirements:
TS SCI Poly clearance
16 years of combined work/education experience (e.g., doctorate + 8 years, master's + 10 years, bachelor's + 12 years, associate's + 14 years, HS + 16 years)
Information Assurance Technical (IAT) Level 2 certification
At least 5 years of relevant ServiceNow experience
ServiceNow Certified System Administrator certification
At least one other advanced ServiceNow certification
Team Leadership experience
Experience with ServiceNow SDLC phases
Experience with Agile, Scrum, or SDLC
Ability to work with minimal supervision and lead others
Ability to process customer trouble calls and implement solutions
Experience automating ServiceNow implementations for large enterprises
Hands-on experience with automated testing, validation, and verification
Excellent client-facing and internal communication skills
Exceptional organizational, detail-oriented, multitasking, and critical thinking skills
Skilled in team environments and professional office settings
Skilled in focused research to solve problems
Excellent written documentation skills
Excellent self-study ability
Ability to thrive in dynamic environments and manage shifting priorities
Excellent verbal communication skills
Working knowledge of ServiceNow or other ITSM
Experience with Microsoft Office products
Experience innovating collaboratively
Advanced system architecture, design, and integration
Experience with databases (ideally MariaDB)
Cross-platform and integration experience (Windows, Linux, Juniper, Cisco)
Experience developing/scripting in ServiceNow (JavaScript) and integrating with external systems (Java, Python, Perl, PowerShell)
Nice to have:
CompTIA Security+ or equivalent
ISC^2 CISSP or equivalent
What we offer:
Family Medical, Dental (with adult orthodontia) and Vision coverage
Pet Discount Program
PTO (Paid Time Off)
Maternity/Paternity Leave
Supplemental Military Leave Pay
11 Paid Holidays
401(k) plan with 6% Company Contribution
Generous Professional Development Program
100% Employer paid Short- and Long-Term Disability