Sr Software Engineer - ServiceNow ITOM

This role is essential for designing, implementing, and deploying scalable software solutions within the ServiceNow ITOM ecosystem that support high-availability environments and drive operational maturity across T-Mobile. The position focuses on developing, enhancing, and optimizing ITOM capabilities such as Discovery, Service Mapping, CMDB integration patterns, Event Management, AIOps, and automation services—ensuring they meet business and technical requirements. It requires close collaboration with engineering and platform teams to deliver high-quality ITOM features using modern architectures including microservices, virtualization, orchestration frameworks, and data-driven decisioning. The engineer applies independent judgment to solve complex technical issues, recommends design improvements, and ensures that ITOM capabilities integrate seamlessly with enterprise infrastructure and support T-Mobile’s technology strategy. Success is measured by the ability to deliver reliable, accurate, and automated operational insights that support organizational efficiency and superior customer experience.