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Sr Software Engineer - ServiceNow CSM

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T-Mobile

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Location:
United States , Bellevue ▼

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

113600.00 - 205000.00 USD / Year
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Job Description:

The Sr Software Engineer is essential for designing, implementing, and deploying scalable software solutions that meet customer requirements and support high availability environments. The position focuses on enhancing our ServiceNow CSM module – including Case Management, Knowledge, customer Portals, Automation frameworks and Integrations—using modern engineering approaches, workflow automation, and best-practices. The role involves collaborating with engineers to develop software components using technologies such as virtualization, microservices, software-defined networking, network functions virtualization, and big data. It requires independent judgment to resolve technical issues and make recommendations for software design and implementation. Success is measured by the ability to deliver effective software solutions that integrate with system protocols and meet business and technical requirements. The work impacts organizational capabilities by enabling advanced software systems that improve operational efficiency and customer experience.

Job Responsibility:

  • Develop software solutions and conduct tests to drive engineering projects and ensure quality deliverables
  • Contribute to design innovations that improve systems, processes, or services using new frameworks and industry best practices
  • Collaborate with technical teams to deliver solutions and mentor others through knowledge sharing and training sessions
  • Support technology strategy by evaluating and applying current technologies that align with business goals
  • Create clear documentation for software code, system designs, and business requirements to support knowledge sharing
  • Also responsible for other duties/projects as assigned by business management as needed

Requirements:

  • Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience
  • Acceptable areas of study include Computer Science, Software Engineering, Information Management or equivalent experience in field
  • 4-7+ years - Technical engineering experience within the ServiceNow platform. Minimum of 2 years within ServiceNow’s CSM module
  • ServiceNow Certifications: Certified System Administrator (CSA)
  • Expertise in JavaScript, Glide API, REST integrations, Flow Designer, client-side scripting
  • Analytical skills to troubleshoot workflow issues, optimize processes, and interpret service data
  • Deep understanding of ServiceNow CSM module - Case Management, Customer Portal, Knowledge Management, Foundational Data (Accounts, Contacts, Products, Contracts)
  • Communication
  • Technical writing and documentation expertise
  • At least 18 years of age
  • Legally authorized to work in the United States
What we offer:
  • medical, dental and vision insurance
  • flexible spending account
  • 401(k)
  • employee stock grants
  • employee stock purchase plan
  • paid time off
  • up to 12 paid holidays
  • paid parental and family leave
  • family building benefits
  • back-up care
  • enhanced family support
  • childcare subsidy
  • tuition assistance
  • college coaching
  • short- and long-term disability
  • voluntary AD&D coverage
  • voluntary accident coverage
  • voluntary life insurance
  • voluntary disability insurance
  • voluntary long-term care insurance
  • mobile service & home internet discounts
  • pet insurance
  • access to commuter and transit programs

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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