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Dialpad Logo Dialpad · IT - Software Development

Sr. Software Engineer, Observability

India, Bengaluru · Job Posted December 29, 2025
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Job Description

As a Sr. Software Engineer in Observability, you’ll be responsible for our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enable other engineers to instrument their own projects. In addition, you’ll keep our team aware of trends in the larger observability/monitoring industry.

Job Responsibility

  • Develop and improve instrumentation for monitoring and logging the health and availability of services
  • Develop and maintain the observability stack within Dialpad engineering
  • Define best practices and standards around making systems and services measurable and work with various teams to get those best practices applied
  • Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities
  • Create and own internal documentation used by the other engineering teams
  • Stay up-to-date with the latest trends in observability, logging, monitoring, and cloud technologies
  • Collaborate with different engineering teams to integrate observability practices into their workflows
  • Participate in a rotating on-call within the larger Infrastructure Engineering division.

Requirements

  • Background in both Systems and/or Software Engineering
  • Experience in designing, automating, maintaining, and optimizing observability platforms (logging, metrics, and tracing)
  • Experience with configuration management tools such as Ansible, Terraform, etc.
  • Experience with Public Cloud environments such as GCP, AWS, etc.
  • Familiarity with languages such as Python, Go, Rust, etc.

Nice to have

  • Previous direct experience with Grafana, Loki, Prometheus
  • Experience with Linux
  • Experience with Kubernetes (including GKE/EKS) and building containerized applications
  • Undergraduate degree in Computer Science or Engineering.

What we offer

  • Competitive benefits and perks
  • Robust training program
  • Inclusive office environment
  • Recognized Great Place to Work culture.
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