Job Description:
At Uber, customer obsession drives everything we do. We are dedicated to building products that provide exceptional support for our Riders, Drivers, Eaters, and Restaurants. Our Customer Obsession team focuses on creating seamless experiences through in-app self-service, omnichannel communications, and tailored support for multiple lines of business. We leverage cutting-edge technologies, including our internal tool Bliss Platform for agent support, to deliver high-touch interactions across Greenlight Hubs, Centers of Excellence (COEs), and Business Process Outsourcing (BPO) partners worldwide. We are seeking a Senior Software Backend Engineer to join our dynamic engineering team. The ideal candidate is a seasoned software engineer with extensive experience designing, building, and maintaining scalable backend systems. This role demands technical leadership, problem-solving expertise, and a focus on fostering collaboration to ensure high-quality design, development, and delivery of complex software projects. You will work on projects spanning multiple teams, contribute to the optimization of system performance, advocate for engineering best practices, and lead efforts to innovate, scale, and maintain reliability while aligning technical efforts with business goals. You will play a crucial role in building and enhancing the tools and systems that support our customer communication channels. You'll have the opportunity to work with innovative technologies, including the integration of phone IVR systems, Video Integration, and Generative AI & Self serve automation solutions, ensuring a seamless customer service experience across multiple modalities and extending these platforms to support B2B customer support to New Line of Business within Uber.
