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Sr. Software Engineer – Contact Centre Innova

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Location:
Canada , Toronto

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

162282.00 USD / Year
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Job Description:

We are seeking a Senior Software Engineer – Contact Centre Innova to design, develop, and maintain solutions for contact center platforms. The ideal candidate will work on enhancing customer communication systems, integrating contact center technologies, and improving overall service efficiency.

Job Responsibility:

  • Design, develop, and maintain contact center applications and integrations
  • Work with Contact Centre Innova platform to support customer service operations
  • Integrate contact center solutions with CRM systems, APIs, and enterprise applications
  • Troubleshoot and resolve application and system issues
  • Collaborate with cross-functional teams to deliver scalable and reliable solutions
  • Optimize system performance and ensure high availability
  • Participate in code reviews, testing, and deployment activities
  • Maintain technical documentation and support ongoing enhancements

Requirements:

  • Strong experience in contact center technologies and application development
  • Experience working with Contact Centre Innova or similar platforms
  • Proficiency in software development languages such as Java, .NET, or similar
  • Knowledge of APIs, integrations, and microservices architecture
  • Experience with cloud platforms and enterprise application environments
  • Strong troubleshooting and problem-solving skills

Nice to have:

  • Experience with CRM systems and customer engagement platforms
  • Familiarity with DevOps tools and CI/CD pipelines
  • Experience in enterprise contact center environments

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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