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Robert Half Logo Robert Half · IT - Administration

Sr Service Desk specialist

United States, Los Angeles · Job Posted April 05, 2026
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Job Description

We are looking for an experienced and dedicated Sr Service Desk specialist to join our team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization.

Job Responsibility

  • Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly
  • Maintain clear and attentive communication while assisting executives and other users with technical challenges
  • Document all support activities thoroughly to ensure accurate tracking and resolution
  • Collaborate with team members to identify and implement solutions for recurring technical issues
  • Provide guidance and training to users on system functionalities and best practices
  • Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution
  • Stay updated on current technologies to better support end users and improve service delivery
  • Adhere to organizational policies and procedures while maintaining a high level of integrity
  • Utilize remote access tools effectively to troubleshoot and resolve issues
  • Support system changes or upgrades as needed, ensuring minimal disruption to operations

Requirements

  • Minimum of 3 years of experience in a service desk or help desk role
  • Exceptional communication skills, with the ability to interact effectively with executives and end users
  • Strong customer service skills and a commitment to delivering a positive user experience
  • Proficiency in utilizing remote access tools to provide technical support
  • Excellent documentation skills to ensure accuracy and completeness of records
  • Familiarity with troubleshooting hardware, software, and connectivity issues
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
  • Detail-oriented demeanor suitable for a suit-and-tie work environment

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • company 401(k) plan
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