Sr Service Advocate - Ops, CVS Health

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Not provided

Salary:

18.50 - 35.29 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Initiates engagement with members to introduce the program and drive active participation in completion of their Health Risk Assessment
Demonstrates an outgoing, enthusiastic, and caring presence over the telephone
Ability to seamlessly multi-task while using multiple systems to efficiently provide service to members
Builds a trusting, empathetic relationship with our members by engaging the member in meaningful and relevant conversation prior to and during assessment
Accurately and consistently documents each call in the member’s electronic record, thoroughly completing required actions with a high level of detail to ensure Compliance and Regulatory Standards are met
Effectively supports members during enrollment calls, appropriately managing difficult or emotional member situations, responding promptly to member needs, and demonstrating empathy and a sense of urgency when appropriate
Demonstrates an ability to be agile and adapt to change with enthusiasm
Possess top-notch people skills – listening, caring, connecting, empathizing, and supporting
Effectively meets daily metrics with speed, accuracy, and a positive attitude
Flexibility with work schedule to meet business needs

Requirements:

At least 2 years of experience in customer service, healthcare and/or a call center
Demonstrated organizational skills, including effective verbal and written communications skills required
Proactive approach with customers
Exhibits strong desire and commitment to serving others
Proficiency in Microsoft Word and Outlook
Data entry and documentation experience within member records is strongly preferred
Familiarity with basic medical terminology, health care, and the concepts of care management preferred
Bilingual preferred
Strong typing skills

Nice to have:

Bilingual
Familiarity with basic medical terminology, health care, and the concepts of care management

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 06, 2025

Expiration:
June 17, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Sr Service Advocate - Ops