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Zapier is on a mission to democratize automation while protecting the security and privacy of millions of users worldwide. We’re hiring a Sr. Security Partner to partner closely with Go-To-Market, sales, engineering, and product teams to build customer trust and serve as a technical security advisor throughout the sales cycles. This role blends deep security expertise with strong communication and business acumen, enabling the organization to confidently address complex security requirements from prospects, customers, and partners. Acting as a bridge between customer’s security teams and Zapier, this role also works closely with internal product and cross-functional security teams to ensure alignment between customer requirements and Zapier’s security capabilities.
Job Responsibility:
Build expertise in Zapier’s internal security practices and our platform’s governance features
Act as a strategic security advisor to sales and customer success teams on security-related aspects of complex or high-value deals
Lead rapid response to technical risk mitigation for concerns raised by customers during deal cycles
Represent the company’s security posture and lead customer-facing security briefings to address security concerns and accelerate trust
Consult on the voice of the customer on security related issues and help translate customer requirements into actionable feedback for internal product and security teams, influencing roadmap and priorities
Get ahead of potential concerns by partnering with enterprise GTM teams, analyzing customer security questionnaires, and identifying improvements in our platform’s governance features
Develop and maintain sales enablement content: Trust Center knowledge base, security one-pagers, objection handling guides, and whitepapers
Collaborate with product marketing to ensure security messaging aligns with customer needs and market expectations
Requirements:
7+ years in technical security roles: application security, product security, or security consulting with customer-facing experience
Understanding of code and architecture: you can discuss security controls and design decisions with developers
Deep knowledge of application security: API security, authentication/authorization patterns, data protection, and secrets management
Familiarity with Encryption, IAM, and cloud-native architectures (AWS, GCP, Azure)
Understanding of risks and mitigations for LLMs and GenAI applications
Familiarity with compliance frameworks such as SOC 2, ISO 27001, HIPAA, GDPR
Experience with using AI tools for high-impact, role-relevant opportunities to improve speed, quality, and outcomes
Experience partnering cross-functionally with internal engineering and product teams to drive security initiatives
Experience translating customer requirements into actionable engineering and product priorities
Excellent written and verbal communication skills: ability to explain technical concepts clearly to technical and non-technical audiences including customers, sales teams, and executives
Prior experience working with customers: addressing customer questions and concerns, reviewing customer input, working cross-functionally with customer facing teams
Ability to build customer-facing content and speak with confidence in high-pressure engagements
Experience working alongside account executives, customer success managers, or solution engineers and engaging with customers in security-sensitive deals
Nice to have:
Developer background (you've written production code)
Security consulting or advisory experience
Solutions engineering or technical sales experience with a focus on security and governance
Public speaking or content creation on security topics