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Skyhigh Security Logo Skyhigh Security · IT - Administration

Sr. Revenue Operations Analyst

United States, Frisco 110000.00 - 150000.00 USD / Year · Job Posted March 10, 2026
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Job Description

We are seeking a data-driven and strategically minded Renewals Operations Analyst to join our Revenue Operations team. In this role, you will be the backbone of our retention strategy, responsible for optimizing the end-to-end renewal process. You will bridge the gap between Sales, Customer Success, and Finance to ensure high retention rates, accurate forecasting, and a seamless customer experience. The ideal candidate thrives on turning complex datasets into actionable insights and is passionate about building scalable processes that drive recurring revenue growth.

Job Responsibility

  • Process Optimization: Design, implement, and manage the global renewals workflow within the CRM (Salesforce). Identify bottlenecks and automate manual tasks to improve team efficiency
  • Forecasting & Reporting: Maintain the "source of truth" for renewal data. Build and manage dashboards to track renewal metrics
  • Strategic Analysis: Analyze historical churn data to identify "at-risk" patterns. Provide executive leadership with actionable recommendations to mitigate churn and capitalize on upsell opportunities
  • Cross-Functional Collaboration: Partner with Finance on revenue recognition and bookings and comp inquiries
  • Data Integrity: Lead regular audits of renewal opportunities and customer contracts to ensure data accuracy for commissions and financial reporting
  • Tool Management: Serve as a power user for renewals reporting platforms, ensuring integrations between systems are functional and optimized

Requirements

  • 4 to 6 years of experience in Sales Ops, RevOps, or Renewals Ops, preferably within a B2B SaaS environment
  • Technical Proficiency: Salesforce (reporting/dashboards/flow logic), GoogleSheets (pivot tables, formulas, modeling, CSM tools, and a familiarity with SQL or BI tools such as Looker or Tableau
  • Analytical Mindset: Ability to translate "messy" data into clear narratives and strategic business cases
  • Communication: Strong ability to explain complex operational processes to non-technical stakeholders

What we offer

  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement
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