Sr. Project Manager, Professional Services Job at PagerDuty (Toronto)

IT Project Manager

We are looking for a project manager that can ensure timely and high-quality pro...

Location

United States , New York

Salary:

70000.00 - 90000.00 USD / Year

Power Consulting

Expiration Date

Until further notice

Requirements

3+ years of technical project delivery experience
Strong leadership skill to manage multiple stakeholders
Strong background in different aspects of technology including hardware and software infrastructure, process integration and VM platform support
Experience in IT Managed services preferred
PMP certification is a plus
First class customer service aptitude and expertise
Superior written and verbal communication skills
Excellent documentation, reporting and planning skills
Conscientious, detail-oriented, thorough, and consistent
Professional demeanor and appearance

Job Responsibility

Direct and coordinate projects from initiation through to implementation
Manage project costs, resources, change requests, risk and issues to ensure successful project delivery on time and on budget
Serve as point of contact and manage the needs gathering, design and construction administration and strive to bridge the information gap between client, vendors, and internal resources
Develop high-level project plans and ensure that the scope and approach are fully understood by all stakeholders
Demonstrate tact and professionalism in handling difficult situations with clients by utilizing effective client facing skills while leveraging the art of effective negotiation
Work in a fast-paced project delivery environment collaborating with clients, client relationship managers, products technicians, and engineers
Effectively manage multiple projects simultaneously creates an environment in which the team is continuously learning from the past
Track and communicate team speed, financials, and other KPIs in relation to the project plan and report to Sr. Project Manager
Coordinate communications, escalate and facilitate resolution of risks, issues, and changes tied to the project deliverables
Apply judgment and discretion on when to raise issues versus work through issues with the team

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Sr. Manager, Intellectual Property Security

The Sr. Manager, Intellectual Property Security is responsible for maintaining t...

Location

United States , Burbank

Salary:

121500.00 - 151000.00 USD / Year

Funko

Expiration Date

Until further notice

Requirements

7+ years professional experience in IP protection, brand security or related field
Minimum 5 years in entertainment/licensing industry
Bachelor's Degree, MBA, and/or Master’s degree is preferred
Experience working with major entertainment studios (Disney. WB, etc.) and/or working in a licensing, retail, or wholesale consumer environment and understanding related IP protection matters
Experience in developing technical solutions for data protection such as DLP, digital watermarking, etc
Experience evaluating, implementing, and supporting new applications, services, and solutions
Experience in developing, implementing, and maintaining trade secret programs across organizations
Exceptional communication and influencing skills
Experience working with external stakeholders who are both customers and suppliers where there is a commercial relationship to manage
Ability to manage large complex projects and to step into projects already in progress, or in need of rescue, and effectively assume a leadership role

Job Responsibility

Develop in-depth knowledge of Funko’s business model with a focus on licensing, product development and marketing to be able to identify trade secrets associated with licensed assets and the corresponding risk scenarios
Responsible for the protection of Funko and its licensors product-related trade secrets and licensed intellectual property from unauthorized distribution
Maintain the roadmap to deploy information security controls (process and technology) to mitigate risk scenarios associated with licensing intellectual property
Maintain relationships with major entertainment licensors’ security and legal teams to ensure aligned protection strategies
Establish and maintain relationships with 3rd party affiliates in connection with enforcement activities
Support continuous improvement of safe selling techniques and processes with a focus on growing revenue
Maintain security controls for protecting trade secrets and confidential data, including digital assets, throughout the product life cycle
Maintain technical solutions to prevent unauthorized distribution of licensor and other confidential data
Coordinate with IT and Information Security teams to deploy technology solutions that mitigate licensing-related risks
Develop educational materials for employees, vendors and other key stakeholders on proper handling of licensed assets

What we offer

Competitive compensation package with full benefits
401(K) plan with matching contributions from the company
Creative work environment
May be eligible for additional discretionary bonuses/incentives, and restricted stock units

Fulltime

Sr. Consulting Project Manager-CTJ-Poly

We are seeking a Sr. Consulting Project Manager. The Consulting Project Manager ...

Location

United States , Washington D.C.

Salary:

100000.00 - 204000.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in related field OR equivalent experience
3+ years experience in project management
Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI) based on a Single Scope Background Investigation (SSBI) with Polygraph
U.S. citizenship
Pass Microsoft Cloud background check upon hire/transfer and every two years thereafter
Bachelor's Degree in related field AND 8+ years experience in project management OR equivalent experience
Project Management Professional (PMP) certification
4+ years financial management experience
Agile certification, Scrum Master, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification

Job Responsibility

Engage with customer stakeholders to develop partnerships, leveraging broad technical expertise
Drive customer satisfaction by engaging with customers stakeholders in a positive manner, reviewing and analyzing customer feedback, and leveraging trusted relationships with key internal resources to act as the voice of the customer
Adhere to project compliance standards and requirements of the contract and accommodates customer compliance standards
Drive project initiation for projects of medium complexity by delivering a workstream within a larger project/program
Facilitate contracting process for partner resources by briefing partners, coordinating partner candidate interviews, and identifying and acclimating partner resources to the team
Develop detailed project management plan to drive predictable delivery for projects of medium complexity or supports senior colleagues in projects of high complexity
Provide review of defined metrics, proactively monitors and tracks risks, ensures timely completion and quality of deliverables, and manages stakeholder communications
Drive timely project closure by ensuring completion of project sign off tasks
Apply advanced knowledge across project management principle areas, contributes at local team-wide level to share knowledge and support others, serves as a mentor to junior colleagues to grow identified skill gaps, and participates in cross-border mentoring and peer alignment to share lessons learned on challenging projects
Contributes to consumption activities, through others (e.g., Customer Success resources), for customers by identifying blockers to consumption goals and enabling customers, through internal teams, to get the full value of their purchases

What we offer

Benefits and other compensation (details at https://careers.microsoft.com/us/en/us-corporate-pay)

Fulltime

Sr Program Manager - Professional Services

The Professional Services Program Manager will lead large services projects as p...

Location

United States , Texas

Salary:

120000.00 - 165000.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
8+ years of related work experience or leading complex projects is preferred
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Microsoft Project, SmartSheets and Asana
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus

Job Responsibility

Determine project partners and team structure/organization partners, including technical and business resources
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
Develop project timeline and landmarks using appropriate tools and techniques
Build and execute project work plans and revise as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities and tasks
Run day-to-day operational aspects of a project and scope
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
Review deliverables prepared by team before passing to the client
Effectively apply Palo Alto Networks Project Management methodology and implement project standards
Minimize our exposure and risk on all projects

Fulltime

Sr Project Manager, Facilities

As a community, the University of Rochester is defined by a deep commitment to M...

Location

United States of America , Rochester

Salary:

77216.00 - 115824.00 USD / Year

University of Rochester

Expiration Date

Until further notice

Requirements

Bachelor's degree and 5 years of relevant experience required
Or equivalent combination of education and experience
Working knowledge of building mechanical and electrical systems required
Project Management Institute Certificate preferred
Project Management Professional Certificate preferred

Job Responsibility

Coordinates the implementation of approved and funded projects consisting of new buildings, alterations and renovations throughout the University
Manages all phases of project, from design through direct occupancy
Ensures compliance with University standards and contract documents
May train and/or mentor new or lower level staff
Maintains responsibility for the detail planning, coordination and outcome of construction projects
Works with Planning and Project Management representatives and clients to translate funded program into reality
May engage professional architectural/engineering support
Maintains client involvement throughout the project, seeking client understanding and approval of all changes
Develops construction documents and, in concert with the Planning and Project Management, challenges functional assumptions and goals and monitors efforts bearing on successful completion
Arranges appropriate review of all project documents with client, Planning and Project Management representatives and Maintenance and Operation personnel

Fulltime

Sr. Manager, Consulting Services, US Public Sector, NGFW/SASE (Active Clearance)

As the Senior Professional Services Manager for NGFW/SASE, you will be a critica...

Location

United States , Reston

Salary:

178000.00 - 245500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures
5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources
Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition
Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components
Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates
Experience with Professional Services Automation tools (e.g., Clarizen, Kantata), Sales Management tools (e.g., Salesforce), and Business Intelligence tools (e.g., Tableau)
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership
Bachelor’s Degree or equivalent military experience
Ability to travel up to 25% domestically to customer sites and internal business meetings

Job Responsibility

Serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement
Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue
Drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction
Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively managing a diverse mix of delivery resources to achieve optimal efficiency
Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity
Collaborate with sales leadership, product, portfolio, and support teams, acting as the Professional Services liaison to enable client success
Build strong customer relationships and act as the point of contact for successfully handling customer escalations to maintain high satisfaction
Focus on the efficient delivery of standardized professional service offerings to accelerate the customer's time-to-value (TTV) and enforce high-quality delivery methodologies

What we offer

restricted stock units
bonus

Fulltime

Sr. Project Manager Team Lead

The Team Lead is a driven leader who can lead a team of professionals to exceed ...

Location

United States , Rosemead

Salary:

132200.00 - 191700.00 USD / Year

JLL

Expiration Date

Until further notice

Requirements

Bachelor’s degree required, master’s degree preferred
Ten years of documented, progressive experience in project management with knowledge around property and transaction management
Extensive experience in a client-focused, results/metrics-driven organization
Six Sigma/process improvement experience preferred
Must have experience leading high-performing teams both in local offices and remote locations
Professional designations such as LEED, PMP or comparables preferred
Excellent verbal and written communications skills
Candidates must be authorized to work in the United States without sponsorship

Job Responsibility

Lead a team of professionals to exceed client’s expectations for all project management services
Partner with client to translate business requirements into world class actions plans
Serve as the client’s trusted advisor to discuss long-term client strategies
Lead large, diverse teams
Provide leadership and direction for integration with the Project Management Corporate Office
Maintain strong working relationships with key Corporate Workplace (CW) clients
Drive the “Trusted Advisory” culture
Ensure team fully supports CW programs and initiatives
Responsible for end-to-end employee management including hiring, onboarding, leading developing, and mentoring team members
Manage 8-10 team members

What we offer

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health

Fulltime

Select Country

Sr. Project Manager, Professional Services

Job Description

Job Responsibility

Requirements

Nice to have

What we offer

Looking for more opportunities?