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The Professional Services Program Manager will lead large services projects as part of the delivery cycle, including handling all deployment resources and ensuring all deliverables are met and delivered on time and under budget. The Project Manager will drive customer deployment projects, including program and process initiatives, and partner with IT on systems and infrastructure processes. These engagements are typically more than 30 days of total effort and include various products. Senior Project Managers will carry a project load of about 20 projects totaling $1.5-2M in revenue.
Job Responsibility:
Determine project partners and team structure/organization partners, including technical and business resources
In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables
Develop project timeline and landmarks using appropriate tools and techniques
Build and execute project work plans and revise as appropriate to meet changing needs and requirements
Identify resources needed and assign individual responsibilities and tasks
Run day-to-day operational aspects of a project and scope
Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.
Review deliverables prepared by team before passing to the client
Ensure project documents are complete, current, and stored appropriately
Track and report team hours and expenses on a weekly basis
Provide Executive Dashboards on overall project/project status
Mentor project managers and project coordinators
Requirements:
BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required
8+ years of related work experience or leading complex projects is preferred
Analyze project profitability, revenue, margins, bill rates, and utilization
Strong proficiency with project management software, such as Microsoft Project, SmartSheets and Asana
Good presentation skills including written, oral, presentation
Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization
Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments
Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations
Experience managing large scale (Global) deployments with multiple projects, teams and resources
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus
Nice to have:
Project Management Institute PMP(r) certification or equivalent a plus
Experience with Google's G Suite (Drive, Docs, Sheets, and Slides) is a plus