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Microsoft Corporation Logo Microsoft Corporation · IT - Software Development

Sr Program Management Operations

United States, Multiple Locations 163000.00 - 296400.00 USD / Year · Job Posted March 26, 2026
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Job Description

In the Customer Success team, we are looking for people with dedication for delivering customer success. As a Sr Program Management Operations, also referred to as the Technical Program Manager in the Worldwide team, you will partner with the Field Customer Success teams and other stakeholders to enable customers to achieve their Frontier Transformation outcomes. Azure is the most comprehensive, innovative, and flexible cloud platform today and Microsoft is hiring professionals that will drive customer cloud adoption for AI Innovation within the most important companies in the market. Cloud Accelerate Factory (“Factory”) is a differentiated delivery investment from Microsoft designed to jumpstart the cloud journey for customers through hands-on deployment assistance from Microsoft.

Job Responsibility

  • Partner with Technical Lead teams in Global Customer Success to develop high quality Repeatable IP assets to enable the execution of the field-based Customer Success teams on the key motions for Agentic AI based solutions
  • Develop the strategic delivery priorities in alignment with the overall strategy and target outcomes for the Agentic AI solutions delivered by the Factory
  • Manage the state of the business analysis and updates for Agentic AI based execution and represent the insights and actions during weekly and monthly reviews
  • Be responsible for effective management of stakeholders across Field & Corp Customer Success, Sales, Engineering, Partner, and Marketing teams
  • Engage the team with Worldwide Learning SMEs to develop high quality skilling plans for the field Cloud Solution Architects and then drive the adoption of those plans
  • Collaborate with the Technical Lead teams to jointly serve as an effective thought leader along with your team to gather the Voice of the Customer and Field
  • Engage with the most strategic customers as executive sponsor to accelerate digital and AI transformation
  • Foster a continuous self-learning culture and drive technical intensity, to enable customers to realize desired business outcomes

Requirements

  • Bachelor's Degree AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 6+ years of experience managing cross-functional and/or cross-team projects
  • Bachelor's Degree AND 15+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience
  • 10+ years of experience managing cross-functional and/or cross-team projects
  • 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos)
  • Depth of knowledge and experience in AI Platforms, Tools, Services, and application development on Azure or other cloud environments
  • 8+ years experience working in a customer-facing role (e.g., internal and/or external)
  • 8+ years experience in delivery of projects, delivery strategy, or delivery management functions
  • Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
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