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The Senior Specialist of Product Shared Services (Product Optimization) leads special initiatives, small to mid-scale initiatives, and ad-hoc activities. This includes collaboration and coordination with internal business partners, contributors, and subject matter experts to ensure content is complete, accurate, and maximizes business opportunities. The Senior Specialist is responsible for supporting the Manager, Senior Manager, and Director with various product initiative planning and execution for initiatives included within the Healthfirst product portfolio, including collecting/organizing documentation to successful execution.
Job Responsibility
Participates in product driven workgroups to provide input to product designs/enhancements and implementation plans
Works closely with cross functional teams such as Enrollment & Billing, Claims, Member Services, Compliance, Sales, Finance, Clinical/Network Management, and senior management in implementing new products, product enhancements, business implementations and, end to end process improvements
Plans, schedules, monitors, and reports on activities related to a project or assignment
Keeps all areas of the corporation informed through written and oral reports. Ensures communication to all areas impacted
Serves as the subject matter expert on product requirements to other business units
Must be able to perform additional duties as required
Requirements
Excellent communication skills and strong analytical ability required
Ability to work cross-functionally across departments
Ability to adapt to constant change and competing priorities and ability to manage multiple projects simultaneously
Must be able to think strategically while managing tactical execution