Sr. Product Operations Manager Kids & Tweens Mobility Job at Uber (New York)

Job Description

Uber’s mission is to be the place where people come to Go Anywhere — and a critical part of our growth strategy is becoming a trusted household partner for families. For kids and tweens, that trust is earned through thoughtful product design, rigorous operational standards, and seamless experiences for both young riders and their caregivers. As a Product Operations Manager (L5) focused on Kids & Tweens, you will help build and scale products that enable safe, reliable, and age-appropriate mobility for younger riders. This role sits at the intersection of segmentation, go-to-market execution, trust & safety, and global operations, ensuring that kid- and family-focused products are operationally sound, scalable, and trusted across markets. You will partner closely with Product, Engineering, Data Science, Operations, Legal, Policy, and Support to operationalize products designed for families — from early concept through launch, iteration, and global expansion.

Job Responsibility

Own end-to-end Product Operations programs for kids and tweens mobility initiatives, from opportunity definition through rollout, iteration, and scale
Partner with Product to help define and operationalize a clear segmentation strategy for kids, tweens, and caregivers, including use cases, eligibility models, and success metrics
Define go-to-market plans, operating models, and engagement structures that enable family-focused products to launch safely and scale globally
Advise product teams on the global feasibility of kid- and teen-oriented experiences, incorporating regulatory requirements, policy constraints, and operational realities
Lead cross-functional alignment across Product, Engineering, Data Science, Legal, Policy, Support, and Operations to ensure products meet a high bar for safety, trust, reliability, and caregiver confidence
Develop and project-manage end-to-end rollout plans, ensuring launch readiness across regions, support teams, and operational partners
Track and interpret core product and business metrics related to adoption, usage, safety signals, and caregiver engagement
Identify post-launch issues or geographic gaps, and surface actionable insights to inform product improvements and roadmap decisions
Act as a voice of operations and families, advocating for experiences that are intuitive for kids while providing transparency and control for parents and guardians
Drive continuous improvement in how Uber operationalizes high-trust, age-sensitive product verticals, contributing to Product Ops best practices

Requirements

Bachelor’s degree with a strong record of academic achievement
6+ years of experience in product operations, operations, strategy & operations, business consulting, or a similarly analytical role
Demonstrated experience owning complex, cross-functional initiatives, ideally within regulated, trust-sensitive, or consumer-facing product areas
Strong analytical skills, with the ability to evaluate success metrics and user outcomes
Experience supporting large-scale, global or multi-region product rollouts
Proven ability to define and operate product operating models, including guardrails, escalation paths, and scalable processes
Excellent written and verbal communication skills, with the ability to influence across functions and seniority levels
Strong product intuition and empathy for both primary users (kids/tweens) and decision-makers (parents/guardians)

Nice to have

Experience working on family, youth, education, trust & safety, or compliance-driven products
Familiarity with products that require parental consent, monitoring, or shared account models
Strong business judgment, including the ability to balance growth, safety, and operational complexity
Comfort operating in high-accountability environments where mistakes have real user impact
Master’s or MBA preferred but not required
SQL proficiency or equivalent experience

What we offer

Eligible to participate in Uber's bonus program
May be offered an equity award & other types of comp
All full-time employees are eligible to participate in a 401(k) plan
Eligible for various benefits

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Sr. Product Operations Manager Kids & Tweens Mobility

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