Sr. Product Manager, Technical - Financial Services Job at T-Mobile (Bellevue)

Sr Product Manager, Device Services

This Sr Product Manager role focuses on overseeing the expanding portfolio of de...

Location

United States , Bellevue

Salary:

121600.00 - 219400.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
Bachelor's Degree (Required)
Computer Science, Engineering, Business, or Finance (preferred) or equivalent experience
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Overseeing the expanding portfolio of device-related products, primarily enabled by systems, such as financing, trade, early upgrade, and same-day delivery, with an expectation for future expansion
Understanding the end-to-end experience of assigned products and a high-level understanding of the platforms and systems enabling the product
Supporting business partners and system partners to resolve product issues, build product improvements, and identify/solve performance concerns
Creating and managing product vision, feature roadmaps, product requirements, and readiness for business support
Partnering with business units, stakeholders, and leadership to identify opportunities for improving customer experience through analysis of both quantitative and qualitative data
Conducting cost-benefit and competitive analyses to aid decision-making
Routinely analyzing key performance metrics for assigned products identifying trends which could be indicators of customer pain points or revenue leaks
Building relationships with reporting resources to research anomalies and with IT Platform owners to drive resolution of detected issues
Creating customer scenarios for testing in production to ensure customer experiences continue to operate as intended
Translating requests from marketing, consumer, or business into a product construct which delivers the needed feature set to attain financial forecasts

What we offer

Competitive base salary and compensation package
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits

Fulltime

Sr. Manager, Consulting Services, US Public Sector, NGFW/SASE (Active Clearance)

As the Senior Professional Services Manager for NGFW/SASE, you will be a critica...

Location

United States , Reston

Salary:

178000.00 - 245500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

7+ years leading and scaling Professional Services or Customer Success teams responsible for the successful deployment and ongoing operation of complex enterprise security architectures
5+ years of experience in a management role overseeing technical consultants, architects, Customer Success Engineers or Resident Engineers/Extended Expertise staff, with teams of 10+ technical resources
Proven expertise in managing the full Professional Services or Customer Success project lifecycle from pre-sales through to successful project closeout and revenue recognition
Strong foundational understanding of Internet security concepts and products, with a deep demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components
Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates
Experience with Professional Services Automation tools (e.g., Clarizen, Kantata), Sales Management tools (e.g., Salesforce), and Business Intelligence tools (e.g., Tableau)
Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients
Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership
Bachelor’s Degree or equivalent military experience
Ability to travel up to 25% domestically to customer sites and internal business meetings

Job Responsibility

Serve as the Professional Services leader for your team, ensuring service delivery exceeds customer expectations and drives high levels of customer engagement
Own the comprehensive financial and operational management of the business, which includes executing all activities tied to defined goals such as accelerating backlog retirement and ensuring accurate revenue
Drive operational excellence and ensure consistent operational discipline and accurate reporting, including ownership of key business metrics such as utilization and customer satisfaction
Ensure your team is appropriately staffed and has the necessary capacity to achieve quarterly goals, effectively managing a diverse mix of delivery resources to achieve optimal efficiency
Champion the integration of AI/ML tools to optimize internal Professional Services operations, drive efficiency in service delivery, and develop innovative execution strategies to increase team productivity
Collaborate with sales leadership, product, portfolio, and support teams, acting as the Professional Services liaison to enable client success
Build strong customer relationships and act as the point of contact for successfully handling customer escalations to maintain high satisfaction
Focus on the efficient delivery of standardized professional service offerings to accelerate the customer's time-to-value (TTV) and enforce high-quality delivery methodologies

What we offer

restricted stock units
bonus

Fulltime

Sr. / Principal Product Manager - AI

Shape the future of trust in the age of AI. At Oscilar, we're building the most ...

Location

Salary:

Not provided

Oscilar

Expiration Date

Until further notice

Requirements

5+ years of product management experience, with at least 3 years in B2B SaaS platforms
Proven track record building workflow automation, orchestration, or integration platforms
Experience with AI/ML products, particularly in production environments
Background in fintech, risk management, or financial services preferred
Demonstrated success launching technical products for non-technical users
Deep understanding of workflow orchestration patterns, event-driven architectures, and state machines
Experience with visual programming concepts and node-based editors (Node-RED, Retool Workflows, Pipedream)
Knowledge of AI/ML concepts including LLMs, embeddings, vector databases, RAG, and agent architectures
Understanding of real-time systems, message queuing (Kafka, RabbitMQ), and streaming data processing
Familiarity with API design, webhooks, OAuth flows, and integration patterns

Job Responsibility

Define the product vision for an AI-first risk orchestration platform that revolutionizes how FIs manage risk workflows
Develop the roadmap that balances no-code accessibility with sophisticated AI capabilities
Research and analyze competitive landscape (n8n, Zapier, Temporal) to identify differentiation opportunities
Create the strategy for transitioning from traditional rule engines to AI-orchestrated decisioning
Define success metrics and KPIs that demonstrate value across fraud, credit, AML, and onboarding use cases
Agentic Workflow Components: Design autonomous AI nodes
LLM Integration Framework: Build a flexible system supporting multiple LLM providers
Intelligent Orchestration: Create smart workflow features
Human-in-the-Loop AI: Design collaborative features
Node Library Development: Design 200+ pre-built risk nodes

What we offer

Competitive salary and equity packages, including a 401k plan
Remote-first culture — work from anywhere
100% Employer covered comprehensive health, dental, and vision insurance with a top tier plan for you and your dependents (US)
Unlimited PTO policy
AI First company
both Co-Founders are engineers at heart
and over 50% of the company is Engineering and Product
Family-Friendly environment
Regular team events and offsites
Unparalleled learning and professional development opportunities

Fulltime

Sr. Account Executive, Financial Services

Our cutting-edge software empowers businesses to optimize operations, enhance pr...

Location

United States

Salary:

122500.00 - 167500.00 USD / Year

Highspot

Expiration Date

Until further notice

Requirements

7-10+ years of full-cycle B2B SaaS sales experience
5 years of Enterprise Complex Sales preferred
~2 years of experience selling to Upper Market Segment accounts
Experience running long sales cycles (8-24 months)
Experience managing 5-7 Strategic Global Accounts
Consistent achievement of year-over-year quota attainment across the past two years
Deep understanding of the B2B software industry
MarTech expertise preferred
Exceptional relationship-building skills with C-level executives
Excellent communication skills

Job Responsibility

Grow Revenue: Predictably exceed revenue targets and customer expectations
Acquire new customer revenue in our largest Global Strategic Accounts (GSAs)
Identify and pursue upsell and cross-sell opportunities
Nail and scale best practices to acquire incremental revenue
Strategic Account Planning: Create and execute Strategic Account Plans
Focus on outcomes over activities
Rigorous & Predictable Sales Process: Run a repeatable sales process
Predictably forecast opportunities and revenue
Executive Relationship Building & Multi-Threading: Establish trust and credibility with C-level executives
Multi-threading to multiple personas across the entire account hierarchy

What we offer

Comprehensive medical, dental, vision, disability, and life benefits
Health Savings Account (HSA) with employer contribution
401(k) Matching with immediate vesting on employer match
Flexible PTO
8 paid holidays and 5 paid days for Annual Holiday Week
Quarterly Recharge Fridays (paid days off for mental health recharge)
18 weeks paid parental leave
Access to Coaches and Therapists through Modern Health
2 volunteer days per year
Commuting benefits

Fulltime

New

Sr Manager- Operations Support

Our client, is seeking a high-caliber Operations Support Senior Manager. In this...

Location

Canada , Mississauga

Salary:

61.19 - 67.99 USD / Hour

Randstad

Expiration Date

August 31, 2026

Requirements

Minimum 9+ years of progressive professional IT Operations experience specifically within an enterprise Contact Center / Telephony environment, supplemented by 6+ years of direct people management experience
Deep technical knowledge of unified communications, telephony systems, and multi-channel engagement routing (Voice, Chat, Email, SMS)
Proven experience leveraging standard incident management monitoring tools and IT Service Management (ITSM) frameworks (e.g., ServiceNow, Jira, ITIL foundations)
Solid understanding of modern core network infrastructure, cloud-based architectures (CCaaS solutions), and enterprise web service integrations
Excellent analytical capabilities with a demonstrated history of parsing system performance metrics, diagnosing configuration breaks, and implementing proactive stability solutions
Strong background in corporate vendor management, including reviewing commercial contracts, optimizing asset pricing, and managing capital/operational budgets
Bachelor's degree in Information Technology, Computer Science, Telecommunications, Network Engineering, Business Administration, or a related equivalent field

Job Responsibility

Lead and oversee real-time production issue resolution, including coordinating tactical command center activities during critical technical disruptions
Ensure clear, highly structured, and timely communication to all business and technology stakeholders during and after service outages
Direct deep-dive root cause analysis (RCA) and deliver comprehensive post-incident compliance reviews to leadership
Manage day-to-day production operations for unified communications and telephony, ensuring high availability, system redundancy, and platform performance
Oversee the architectural development and deployment of technical solutions, including configuring and optimizing new Interactive Voice Response (IVR) call flows
Manage incoming service requests from various business lines to deliver system enhancements and scale enterprise platform integrations
Oversee external production support teams, manage strategic vendor relationships, and monitor vendor performance against strict contract agreements
Hold vendors accountable for delivery quality, enforce Service Level Agreements (SLAs/OLAs), and manage escalation pipelines
Provide strategic insights, project roadmaps, platform health metrics, and clear executive summaries to senior business and technology stakeholders
Lead, mentor, and build a high-performing operations support squad, fostering a culture of technical accountability, psychological safety, and continuous improvement

Fulltime

Apps Development Sr Manager

The Applications Development Senior Manager – This role is Payments Technology i...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6–10 years of relevant experience in Financial Services, with a strong focus on Payments technology or operations
Deep functional knowledge of payment systems and rails, including one or more of: SWIFT, ACH, SEPA, RTGS, Fedwire, CHIPS, card payment networks, or real-time payment platforms (e.g., RTP, FedNow)
Familiarity with payment messaging standards, particularly ISO 20022 and SWIFT MT/MX message formats
Experience managing technology delivery teams in a senior leadership or management capacity
Strong understanding of the end-to-end payment lifecycle: initiation, processing, clearing, settlement, reconciliation, and exception management
Knowledge of regulatory and compliance frameworks relevant to payments (e.g., PSD2, AML, OFAC, KYC, data privacy regulations)
Demonstrated ability to engage and influence senior business and technology stakeholders
Proven project and program management skills, with experience delivering complex, multi-workstream technology initiatives
Experience working in Agile/Scrum delivery environments
Strong analytical and problem-solving skills with the ability to evaluate technical solutions from a functional and business perspective

Job Responsibility

Serve as the subject matter expert (SME) for payment systems, including but not limited to domestic and cross-border payment rails (SWIFT, ACH, SEPA, RTGS, Fedwire, CHIPS), payment messaging standards (ISO 20022, MT/MX), and payment lifecycle management
Lead the end-to-end delivery of payment technology initiatives, from requirements gathering through implementation and post-production support
Partner with business stakeholders to translate complex payment processing requirements into actionable technology solutions
Provide oversight and guidance on payment system architecture, integration patterns, and data flows across upstream and downstream systems
Manage one or more Applications Development teams focused on Payment’s technology, including conducting personnel duties such as performance evaluations, hiring decisions, and career development
Drive delivery of payment technology projects, ensuring adherence to timelines, budgets, and quality standards
Allocate resources effectively across projects and manage day-to-day team operations
Facilitate Agile/Scrum ceremonies and ensure teams follow established SDLC processes
Review and evaluate proposed technical solutions for payment system projects, ensuring alignment with enterprise architecture standards and payment industry best practices
Provide functional oversight across payment processing systems, including transaction routing, settlement, reconciliation, and exception handling

Fulltime

Applications Support Sr Manager

Engineer the future of global finance. At Citi, our Tech team doesn't just suppo...

Location

Colombia , Bogotá

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

6-10 years experience in an Apps Support role would be an added advantage, but not essential
Experience with people management
Progressive, hands-on experience in application support, Site Reliability Engineering (SRE), or technical operations, specifically for mission-critical, high-volume financial applications
Demonstrable direct experience with cloud-native architectures, including active configuration and management of microservices, containers (e.g., Kubernetes), and serverless technologies
Extensive practical experience with major Public Cloud platforms (e.g., AWS, Azure, GCP) and enterprise private cloud environments
Proven track record in implementing and operating comprehensive observability stacks (e.g., Prometheus, Grafana, ELK stack, Jaeger, distributed tracing)
Deep understanding and direct application of resiliency engineering principles (e.g., circuit breakers, bulkheads, retry mechanisms) and robust disaster recovery strategies
Strong technical background in instant payments or real-time financial transaction processing systems is highly desirable
Expertise in automation, scripting (e.g., Python, Go, Shell), and infrastructure-as-code principles (e.g., Terraform, CloudFormation)
Excellent communication, interpersonal, and team leadership skills, with the ability to manage and motivate a technical team while remaining deeply technical

Job Responsibility

Hands-On Operational Leadership: Directly manage, mentor, and develop a technical support team while actively engaging in day-to-day operational tasks, incident response, and problem resolution for the Instant Payments application
Direct Operational Management: Take direct ownership of ensuring the operational stability and performance of the Instant Payments application across diverse cloud environments (Citi's Enterprise Cloud and Public Cloud), including active monitoring and system checks
Technical Implementation & Optimization: Lead the implementation, configuration, and continuous optimization of observability (monitoring, logging, tracing tools), resiliency (designing and implementing auto-healing and retry mechanisms), and recoverability (executing disaster recovery strategies) solutions for the cloud-native Instant Payments application. This includes writing and maintaining scripts for these functions
Service Level Execution & Improvement: Directly contribute to improving service levels by implementing operational efficiencies, performing incident management, problem management, and enhancing knowledge sharing practices for the Instant Payments application
Application Onboarding & Technical Guidance: Actively participate in defining and implementing application onboarding guidelines and standards. Provide direct technical guidance to development teams on stability and supportability improvements for the Instant Payments application
Incident & Problem Resolution: Lead and execute troubleshooting efforts for complex technical issues, perform in-depth root cause analysis, and implement permanent fixes for the Instant Payments application
Cost Efficiency & Automation: Identify and implement opportunities for cost reduction and operational efficiencies through proactive analysis, performance tuning, and the development of automation scripts and tools. Ensure adherence to support process and tool standards
Technical Communication: Effectively communicate technical details, application status, operational risks, and support initiatives to product teams, development teams, and relevant stakeholders
Risk & Compliance: Directly ensure operational risk is managed effectively and compliance with applicable policies, rules, and regulations is maintained for the Instant Payments application support function

What we offer

opportunity to grow your career
give back to your community
make a real impact
mentorship
continuous learning
flexibility with potential hybrid work opportunities

Fulltime

Sr. Manager, ERP Systems & Transformation

As a primary architect of our financial systems, you will bridge the gap between...

Location

United States

Salary:

136760.00 - 210769.00 USD / Year

Wikimedia Foundation

Expiration Date

Until further notice

Requirements

10+ years of progressive experience in finance transformation, ERP implementation, and systems improvement
Strong understanding of accounting and finance concepts
US GAAP principles
record-to-report, procure-to-pay, and other financial cycles
Ability to work effectively in a highly integrated working model
Ability to lead workshops, including gathering and documenting business needs and use cases
Experience delivering major transformation initiatives in waterfall and agile environments
Proven track record in managing cross-functional systems teams
Experience defining roadmaps, prioritizing backlogs, and delivering complex, multi-system changes
Able to communicate technical decisions in plain language to senior leadership and cross-functional audiences

Job Responsibility

Shaping, evolving, and championing the core finance systems strategy to improve accounting and finance operational workflows and promote automation
Developing and own a strategic 3-year finance system transformation roadmap that prioritizes initiatives based on business impact, feasibility, resource constraints, and evaluation criteria
Driving end-to-end digital transformation of our workflows in collaboration with the business analysis, project management, IT Services teams, and subject matter experts
Leading cross-functional system transformation initiatives, serving as both strategist and hands-on project leader
Serving as the overall finance systems product owner, driving continuous improvement, proactively identifying inefficiencies, reducing manual work, and enhancing data accuracy and audit readiness
Proactively managing risks associated with ERP architecture and data integrity
Driving collaborative decision-making and governance with senior leaders in IT, HR, Fundraising, and Security to execute system-related policies and internal controls
Navigating complex, sensitive organizational shifts by influencing senior leadership and cross-functional stakeholders to adopt new technologies and process changes
Defining and owning adoption and success metrics for financial systems
Managing the budget and drive cost efficiency of our ERP systems

Fulltime

Select Country

Sr. Product Manager, Technical - Financial Services

Job Responsibility

Requirements

Nice to have

What we offer

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