Sr Product Manager, T-Platform Job at T-Mobile (Bellevue)

Job Description

The Sr Product Manager – T-Platform Discovery Lead is responsible for driving technical product realization activities supporting T-Platform, T-Mobile’s enterprise operational and management platform for TFB products and services. This role operates at the intersection of business strategy, technical feasibility, customer experience, and enterprise architecture. The Sr Product Manager serves as the bridge between Product, UX, Architecture, Engineering, and TFB portfolio teams to ensure new products and capabilities can be operationalized quickly, effectively, and at scale. T-Platform supports highly integrated enterprise operational use cases spanning Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities. This role is responsible for ensuring onboarding initiatives are technically feasible, operationally scalable, architecturally aligned, and delivery ready.

Job Responsibility

Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
Identifies target customer(s) for existing or future products, and designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation
May work with data scientists to answer complex questions or identify meaningful insights from data
Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Drives specific ad hoc analysis and presents information to executive level management on request
Influences product feature set and positioning strategies to improve customer experience, and drive or support growth
Works with external third parties to assess partnerships and licensing opportunities
Maintains current understanding of tech trends
Leverages customer insights for product vision, strategy, roadmap, priorities
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
Create, manage, foster an active VOC feed for themselves and team
Actively looks for opportunities to delight or meet customer’s unmet needs
Evangelizes and advocates for the customer both internally and externally
Creates an environment and culture where the team is immersed in customer-first mindset
Tests ideas with real customers to ensure that the product delivers the desired benefit
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints
Owns and manages product backlog and priorities with our business and technology partners
Scopes and ensures alignment on the prioritization of activities based on business and customer impact
Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule
Generates and maintains dashboards and reports that track product health and success metrics
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
Runs beta and pilot programs with early-stage products and samples
Collaborates with advertising and public relations to promote product
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation
Assists with the overall execution relating to all aspects of the software development process, from defining the strategy and architecture through deployment and support
Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team
Accountable for product quality and performance in production environment
Manages development of adoption tools and training materials
Identify execution, operational, organizational issues that impede product success
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance
Develops positive working relationships with Customer groups or Customer Representatives
Maintains professional knowledge by attending educational workshops
reviews professional publications
establishes personal networks
participates in professional societies
Develops adoption tools and training material

Requirements

Bachelor's Degree-Engineering or Computer Science
7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Experience in delivering large and complex business/technology initiatives
Proven ability to effectively and efficiently communicate with Leadership, technical and non-technical audiences while employing a high degree of collaboration and influence
Demonstrates complete mastery of business side skills (communication, customer research, product vision, feature definition), as well as technical architecture, Dev, and execution skills
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
At least 18 years of age
Legally authorized to work in the United States

What we offer

Annual stock grant
Employee stock purchase plan
401(k)
Free year-round money coaches
Annual bonus or periodic sales incentive or bonus
Medical, dental and vision insurance
Flexible spending account
Paid time off and up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs

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Sr Product Manager, T-Platform

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