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T-Mobile Logo T-Mobile · IT - Software Development

Sr Product Manager, Device Services

United States, Bellevue Employment contract 121600.00 - 219400.00 USD / Year · Job Posted June 09, 2026
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Job Description

This Sr Product Manager role focuses on overseeing the expanding portfolio of device-related products, primarily enabled by systems, such as financing, trade, early upgrade, and same-day delivery, with an expectation for future expansion. The Sr Product Manager is responsible for understanding the end-to-end experience of assigned products and a high-level understanding of the platforms and systems enabling the product. This knowledge is then used to support business partners and system partners to resolve product issues, build product improvements, and identify/solve performance concerns. Overall, the Sr Product Manager for Device Services at T-Mobile plays a critical, multifaceted role combining strategic vision, customer advocacy, technical collaboration, and operational leadership to deliver device-related product solutions that drive business success and enhance customer experiences.

Job Responsibility

  • Overseeing the expanding portfolio of device-related products, primarily enabled by systems, such as financing, trade, early upgrade, and same-day delivery, with an expectation for future expansion
  • Understanding the end-to-end experience of assigned products and a high-level understanding of the platforms and systems enabling the product
  • Supporting business partners and system partners to resolve product issues, build product improvements, and identify/solve performance concerns
  • Creating and managing product vision, feature roadmaps, product requirements, and readiness for business support
  • Partnering with business units, stakeholders, and leadership to identify opportunities for improving customer experience through analysis of both quantitative and qualitative data
  • Conducting cost-benefit and competitive analyses to aid decision-making
  • Routinely analyzing key performance metrics for assigned products identifying trends which could be indicators of customer pain points or revenue leaks
  • Building relationships with reporting resources to research anomalies and with IT Platform owners to drive resolution of detected issues
  • Creating customer scenarios for testing in production to ensure customer experiences continue to operate as intended
  • Translating requests from marketing, consumer, or business into a product construct which delivers the needed feature set to attain financial forecasts
  • Interpreting the needs of the business and translating into detailed Product Requirements
  • Scoping and prioritizing activities based on business and customer impact
  • Collaborating with architecture and development teams to manage technical debt and long-term investments
  • Ensuring production defects are prioritized for resolution
  • Reviewing system designs, participating in developer reviews, executing change requests as needed and approving test strategy
  • Partnering with marketing, consumer, and digital teams to ensure marketing message is accurate given final product design
  • Leading the Product Portfolio and Demand Management team’s IT Capital Prioritization framework

Requirements

  • 7+ years of relevant Product Management experience in an agile software product development environment. Advanced level understanding of customer experience. (Required)
  • Bachelor's Degree (Required)
  • Computer Science, Engineering, Business, or Finance (preferred) or equivalent experience
  • At least 18 years of age
  • Legally authorized to work in the United States

What we offer

  • Competitive base salary and compensation package
  • Annual stock grant
  • Employee stock purchase plan
  • 401(k)
  • Access to free, year-round money coaches
  • Medical, dental and vision insurance
  • Flexible spending account
  • Paid time off and up to 12 paid holidays
  • Paid parental and family leave
  • Family building benefits
  • Back-up care
  • Enhanced family support
  • Childcare subsidy
  • Tuition assistance
  • College coaching
  • Short- and long-term disability
  • Voluntary AD&D coverage
  • Voluntary accident coverage
  • Voluntary life insurance
  • Voluntary disability insurance
  • Voluntary long-term care insurance
  • Mobile service & home internet discounts
  • Pet insurance
  • Access to commuter and transit programs
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