Sr. Product Manager - Device Financing Job at T-Mobile (Bellevue)

Job Description

The Sr Product Manager is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Sr Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity. Sr Product Manager is a 'jack-of-all-trades' leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.

Job Responsibility

Owns product end to end for Device Financing, a complex cross-platform solution used by T-Mobile customers in the device and accessory purchase process across all sales channels
Identifies target customer(s) for existing or future products, and designs and drives end user product research
Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact
Leverages rapid hypothesis driven testing methodologies and experiments to inform direction, prioritize investment
Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making
Works with stakeholders and follows enterprise process to secure and maintain product funding
Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process
Communicates, influences, and sells ideas at VP level and below
Drives specific ad hoc analysis and presents information to executive level management on request
Influences product feature set and positioning strategies to improve customer experience, and drive or support growth
Works with external third parties to assess partnerships and licensing opportunities
Maintains current understanding of tech trends
Leverages customer insights for product vision, strategy, roadmap, priorities
Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities
Create, manage, foster an active VOC feed for themselves and team
Actively looks for opportunities to delight or meet customer’s unmet needs
Evangelizes and advocates for the customer both internally and externally
Creates an environment and culture where the team is immersed in customer-first mindset
Tests ideas with real customers to ensure that the product delivers the desired benefit
Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule
Generates and maintains dashboards and reports that track product health and success metrics
Conduct Product Quarterly Business Reviews (QBR’s) and Steering meetings
Runs beta and pilot programs with early-stage products and samples
Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation
Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team
Accountable for product quality and performance in production environment
Manages development of adoption tools and training materials
Identify execution, operational, organizational issues that impede product success
Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance

Requirements

7+ years of relevant Product Management experience in an agile software product development environment
Advanced level understanding of customer experience
Product Lifecycle Management Experience in delivering large and complex business/technology initiatives
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams
Experience with Agile backlog/project management tools
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions
Bachelors Degree or equivalent experience required
At least 18 years of age
Legally authorized to work in the United States

What we offer

competitive base salary and compensation package
annual stock grant
employee stock purchase plan
401(k)
access to free, year-round money coaches
medical, dental and vision insurance
flexible spending account
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care
enhanced family support
childcare subsidy
tuition assistance
college coaching
short- and long-term disability
voluntary AD&D coverage
voluntary accident coverage
voluntary life insurance
voluntary disability insurance
voluntary long-term care insurance
mobile service & home internet discounts
pet insurance
access to commuter and transit programs

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Sr. Product Manager - Device Financing

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