Sr. Product Manager - Chat & Knowledge

Zapier is evolving its platform to serve the AI transformation market. We have existing products in the chat and knowledge space—including our Chatbots product and the chat-based experience inside Agents—and we're investing in new surfaces (like Sidekick) that will define the future of how customers interact with AI on our platform. This role is about making sense of what we have today: working with stakeholders across the company to decide how our existing chat and knowledge surfaces fit together, what happens to current customers and revenue, and how we consolidate toward a coherent experience. You'll own the path from current state to clarity—sunset, merge, or integrate—so the rest of the organization can move forward with confidence.